nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Hard to change details if you make an…

Hard to change details if you make an error , discount code that was given didn’t work

2
Date of experience: Nov 13, 2025
Theresa Morrison
Just quick and simple.

5
Date of experience: Nov 13, 2025
Gweneth
I continue to enjoy a good service…

I continue to enjoy a good service comfy seats despite invisible disability. Never booked as disabled sat once at disabled seat. Staff always pleasant and helpful. I travel frequently between Swansea and Victoria. As you no longer go to Neath.

5
Date of experience: Nov 12, 2025
ONKAR
It was simple to book online

It was simple to book coach ticket online.

5
Date of experience: Nov 12, 2025
Joji Baby
Easy to book

Easy to book

5
Date of experience: Nov 12, 2025
Katie
smooth booking as always

smooth booking as always. delays during travel due to diversions, to be expected, but friendly drivers regardless.

5
Date of experience: Nov 12, 2025
Update your toilet locks!

Can't complain as it was only £12 and better than trying it with the trains during engineering works.The toilet lock is still the flimsy one that's been used for decades. NX is the only coach operator that uses an outdated toilet lock where the door can be pulled open even with the lock on. Unbelievable.The downstairs toilet at Victoria Coach Station is awful - Toilet locks are literally non existent and no toilet paper. I cannot believe NX does not know how to invest in toilet locks. It's not like investing in brain surgery!

4
Date of experience: Nov 12, 2025
Andy Thompson
Drivers that go above and beyond and easy going. Big thumbs up.

My flight had arrived early and found that my booking was way later than expected and the M25 was locked off..and routes to Stansted from Heathrow were not funny 🤦🏾I just wanted to get home

4
Date of experience: Nov 11, 2025
Jackie Dodson
National Express

Bus a arrived on time, very easy travelling, following a 21hr flight.

5
Date of experience: Nov 11, 2025
Piggy O'hara
It's so simplto book online.

It's so simplto book online.My only gripe is people speaking loudly on mobile phones and most drivers ignore it whilst I believe they should be told to be much quieter and consider others on the coach.

4
Date of experience: Nov 11, 2025

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