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nationalexpress.com

nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%
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Filtered Reviews

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Review Time

Tyler Devlin
Bus was delayed more then 2 hours

Bus was delayed more then 2 hours. 10:20pm was meant to be at Manchester but hadn't even set off from Leeds and it was still 11:45. I had to get a Uber from Manchester to Liverpool.

1
Date of experience: Nov 14, 2025
Carla Clement
Frequent traveler!

Very good service as always from the National Express amidst the weather and traffic. Thank you very much and keep up the great work. Shalom!

5
Date of experience: Nov 14, 2025
Ben
Horrible

Horrible, no heater in the bus during night trips in the cold season. could you imagine the cold, plus drivers leave window open which is good for ventilation but extremely bad due to cold weather season which can leave passengers with related sickness.

1
Date of experience: Nov 14, 2025
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Jake
Extra cost of front seats not worth it.

Paid extra for front seats. Not worth it as you can't see out the front so I don't know what the extra cost was for. The bus also dripped onto us as water leaked through the roof.

3
Date of experience: Nov 14, 2025
Tracey Wynne
Fabulous value for money

Fabulous value for money. Excellent service Easy to use tracker to keep abreast if the journey.Overall a first class service.

5
Date of experience: Nov 14, 2025
Guest
Very easy site to use and communication…

Very easy site to use and communication all the while with confirmation

5
Date of experience: Nov 14, 2025
shane luck
Easy to book and clear instructions.

5
Date of experience: Nov 14, 2025
Cynthia Smith
Instructions were clear

Instructions were clear, there were a number of options for upgrading ticket that were clearly explained and presented

5
Date of experience: Nov 14, 2025
MRSJUSTINEOFFIA
It's easy to book your trip with national express.It gives you enough options. But you're only allow

It was easy to book my tickets.

5
Date of experience: Nov 14, 2025
Andrew Safe
I found the booking process very easy…

The website was very helpful.

5
Date of experience: Nov 14, 2025
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