nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

customer
The coaches are modern and comfortable

The coaches are modern and comfortable. The service is reliable.Dropped one star because the price is significantly more than the new Flixbus service.

4
Date of experience: Nov 11, 2025
Mr smith
5 star always

5
Date of experience: Nov 11, 2025
beverley mcmaster
Efficient and reliable service

Efficient and reliable service

5
Date of experience: Nov 11, 2025
Maxine Wright
Great service

In my opinion, National Express consistently provides a top -tier service with a good range of destinations to travel to. Their coaches are always clean and comfortable, and the drivers are helpful and friendly. Journeys always comfortable. Excellent service all round and good value for money.

5
Date of experience: Nov 11, 2025
Paolo
Drivers are very understandable

Extremely useful and friendly service

4
Date of experience: Nov 11, 2025
Alex
Delay more than 40mins

Delay more than 40mins, bad.

1
Date of experience: Nov 11, 2025
Guoshu Han
😂😂😂😂😂😂😂😂😂😂😂😂

1
Date of experience: Nov 11, 2025
Anthony Reeds
Easy to navigate the web site

Easy to navigate the web site

5
Date of experience: Nov 10, 2025
Afolabi LAWAL
Easy bus so far

Easy to book from the app and very easy to join the bus.Buses are very clean and drivers are professional

5
Date of experience: Nov 10, 2025
Debi Gaunt
Victoria - Stansted return (or not)

My Victoria - Stansted booked service was delayed in both directions. Whilst traffic problems are sometimes unavoidable there was no realtime information for passengers available. Had this been in place then we would have the choice to make other travel arrangements to fit in with connections. Instead we were made to queue like cattle only to be told at the gate that our service was delayed and the coach that we expected to board was the late-running previous service. Ridiculous in this day and age.

1
Date of experience: Nov 10, 2025

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