nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Valerie Humphreys
Clean and comfortable coaches

Clean and comfortable coaches arrived and departed on time. Internet access and charging points were a welcome bonus. Easy to find the right destinations and times and book the seats on the app.

5
Date of experience: Nov 22, 2025
Rosa Maria
Punctuality is a must on this company

Punctuality is a must on this company. The drivers always professional and willing to help and you feel safe all the way.

5
Date of experience: Nov 22, 2025
Mrs Marian Murray
NX the best

On time, comfy seats,friendly drivers, what’s not to like

5
Date of experience: Nov 22, 2025
Phil Jenkins
Easy to use website

Easy to use website with clear information making booking my trip simple

5
Date of experience: Nov 22, 2025
J. Lowe
To have the seat reservation details…

To have the seat reservation details given before the fact that this is optional is not clear.

3
Date of experience: Nov 22, 2025
Morpeth Customer
Great experience

Bus well driven and the driver was firm but kind.

5
Date of experience: Nov 22, 2025
Best and excellent service friendly…

Best and excellent service friendly driver very pleasant journey from Birmingham to Heathrow airport terminal two thank you so much 😊

5
Date of experience: Nov 22, 2025
Val and Brian year customer
Excellent 👌

Really easy to book with and good rates

5
Date of experience: Nov 22, 2025
Soon ming Chew
Good service

Good service

5
Date of experience: Nov 21, 2025
Nafisat Ajao
If a particular coach is going to…

If a particular coach is going to Birmingham as his last stop when he gets to each destination of pick up he should call the route he would stop before Birmingham. If we miss our bus I think we should be able to use the first barcode on any National Express bus going out route. I had to pay another £23

1
Date of experience: Nov 21, 2025

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