nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Sachin Kumar Vishwakarma
It was good experience with NX

5
Date of experience: Nov 22, 2025
Warren
Late bus

When I came to birmingham, the bus was delayed for nearly an hour, and when we finally were trying to get on the bus. The staff members messed it up and tried to get people to line up single file when really we just wanted to get straight on the bus. It's extremely unprofessional and made me late to an event I had in Manchester.

2
Date of experience: Nov 22, 2025
Chi Lap Li
Quick and easy process without the hassle of login

Got done buying the e-tickets sent to my email, without having to register or create an account etc. A quick and easy process that's how it should be for just getting a bus ticket.

5
Date of experience: Nov 22, 2025
Anita Daswani
Reliable service

Reliable service. Stress-free start to the holiday

5
Date of experience: Nov 22, 2025
Heritage Guides
Delayed departure

1
Date of experience: Nov 22, 2025
william steele
Shocking service from start to finish

Shocking service from start to finish. Coach was sub contractor.

1
Date of experience: Nov 22, 2025
Monika Heaton
Be Flexible

I boarded the coach at the airport and I was allowed to take a coach earlier, very flexible, please stay like that. Also very good driving on a grey, dark, rainy day 👍

5
Date of experience: Nov 22, 2025
Anatole Beams
It seemed like the easiest way to get…

It seemed like the easiest way to get from LGW(S) to T5. The bus was on time and it all worked out. Not sure what would have happened if my flight had been delayed and I had missed the bus. I guess I would have had to buy another ticket if I hadn't already paid extra for this flexibility.

4
Date of experience: Nov 22, 2025
coach reached half an hour late

coach reached half an hour late, heating on full blast for full 5 hours

1
Date of experience: Nov 22, 2025
JOSEPHINE CRONIN
Way To Go

Departed on time, comfortable journey, arrived at destination before time.

5
Date of experience: Nov 22, 2025

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