nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Katarzyna Szepe
Reliable

Reliable, cheap, clean, easy to book.

5
Date of experience: Nov 15, 2025
customer
Bad weather no shelter

We were in Sheffield due to be picked up at one o clock in the morning there was no where to shelter it was all locked up it was bitter cold and pouring it down I was travelling with my two daughters one of which was only 12 there were junkies shouting up outside were we had to wait for the bus the bus never came we checked at 1.15 and it was saying there were major road works affecting the route if this was reported and customers were to wait outside in the pouring cold rain for another 42 minutes surely out of courtesy someone could of opened the station for people to shelter I had to have an uber from Sheffield to Nottingham as we were shaking wet through and scared I think it was a dreadful experience

1
Date of experience: Nov 15, 2025
M Wright
Late getting a coach

Departing was easy. Because of the flight delay, even though it was factored in, it messed up our coach connection. We were told it would be hours to get a coach, so a thank you to the staff who managed to find a way round for us to get connecting coaches.

4
Date of experience: Nov 15, 2025
Roy Fowkes
Web site works quickly

Web site works quickly, well, intuitively.

5
Date of experience: Nov 15, 2025
James Tolhurst
Filthy toilets that don't work

Filthy toilets that don't work. Freezing cold as heating doesn't work

1
Date of experience: Nov 15, 2025
Simon
Review/ confirmation page

It would be good to have a page just before you buy that you can check all your times and details. Too often I have made an error and only found out once I’ve booked it. So a review page would be great

3
Date of experience: Nov 15, 2025
Mark
Quick and easy process

Quick and easy process. Friendly site which is easy to follow. Good prices.

5
Date of experience: Nov 15, 2025
DIMITRIOS MOUSTAKIS
Perfect

Well organised. Easy to book, esay to track your coach, time flexibility.

5
Date of experience: Nov 15, 2025
ERIK Castillo Zamudio
Wonderfull

It has been a wonderful experience.

5
Date of experience: Nov 15, 2025
customer
Needs more communication to onboard…

Needs more communication to onboard passengers from staff and timetables need reviewing as this is what passengers use to plan their journey. National Express have a revenue of more than a billion pounds so should be able to get this small things right.

3
Date of experience: Nov 15, 2025

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