Review Time
I purchased my home/auto from national general thru Goosehead Insurance located in Westlake Texas ( outside of Dallas) The process has been annoying and frustrating. I can’t blame everything on Nat Gen, some has been credited to Goose head's sloppy customer service I don’t plan on renewing once my policy when expiresToo many “ oh, we forgot to mention “ additional charges I have never trusted Allstate Insurance. I purchased homeowner insurance the a while ago and after I moved away, I was still being charged 3 years after I canceled Their agent in Plano was 100% crooked.
If I could rate this with zero stars, I would. The policy was canceled and paid in full, however the company insisted a payment be made. I went to THEIR website and copied THEIR "paid-in-full" statement after receiving a second notice to contact a collection agency. WARNING TO THE WISE.
Horrible company Horrible agent was told my plan covered appointments and prescriptions but that wasn't the case. I'm a military spouse who lost my insurance so got this and got screwed with a 5000 bill I can't pay. My insurance agent wouldn't cancel my policy after putting me in it but thankfully I canceled myself because he was useless and so is this company. They aren't helpful don't cover anything and now I'm stuck with a bill I can't pay. I wouldn't recommend this company or using Mark Mills. Now I have no insurance no money and I can't get the Dr. Help I need for my major health concerns.
I'm a current customer. The company fixed my car without any problems. However, the poor customer service forced me to look elsewhere. I complained to Sr managers. But, got nowhere. Here's the good, bad, and the ugly from my experience. Good - vehicle repaired, payment made to autobody, car returned without any issues. Good - Inexpensive, but had to pay the deductible on a no-fault accident.Very, Very, Bad - Poor customer service. Don't expect any follow up. No matter how much you ask. Even if you call the senior managers. Ugh, I hate this place.Bad - Policy Exclusions: If your car is stolen, damaged, and returned, the damage to the vehicle will not be covered if there is no sign of forced entry. This includes the use of electronic key hacking and entry. Bad - Be prepared to pay your deductible on all accidents. No matter who is at fault.Bad - You cannot choose your own body shop.If you are skeptical, which I often am about online reviews. Go read the policy. That alone is a problem. Add poor customer service and watch your blood pressure rise to new heights.Disclosure: Real names not used in this review.
I had an excellent experience with my agent moving from a competitor to National General Insurance. Stephen Erby at 336-435-8458 if you need insurance in PA, he's a good one to speak with! He was quick and knowledgeable. Highly recommended "from a guy that has had insurance for over 20+ years"
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