Review Time
I was sold a policy for National General through "All About Insurance," and it has been the worst consumer experience of my life. I paid a premium price ($1,600+ upfront for 6 months) for what turned out to be a broken, predatory service. Broken Technology: Their website is non-functional. It consistently failed on Chrome and Firefox; I had to use Safari and wait ages just to log in. Because of their glitchy payment portal, I once accidentally paid my $1,600 premium twice. It took them 5 months to refund my money. Hidden Billing & Threats: Despite paying 6 months in advance and signing up for paperless billing, I constantly received threatening letters for "random" extra amounts. These charges never appeared on the online portal or in emails, only in physical mail, which is impossible to track if you travel or move. Predatory Tactics: Even after cancelling and moving countries, they are now sending debt collectors for a small "glitch" amount ($110) that I was never notified about. It feels like they deliberately make the billing confusing to squeeze extra money out of customers, especially those who aren't American and might be confused by the system.I am genuinely relieved I never had an accident, because if their billing department is this incompetent and aggressive, I have zero faith they would have paid out a claim. Do not use this company.
On March 22, 2025, while on my way to visit my 86-year-old father, I was hit by an uninsured driver who ran a red light. Police officers, firefighters, and EMTs arrived at the scene, and the police report confirmed that the accident was entirely the other driver’s fault.My car was totaled, and I sustained several physical injuries. I went to the emergency room for evaluation and then followed a months-long course of chiropractic treatment.I filed a claim through my insurance company, National General, and the experience was a nightmare. I had to work with two separate departments—one handling my vehicle damage and the other managing my bodily injury claim.The department responsible for my car was responsive, professional, and empathetic. However, the department handling my physical injuries was horrendous. Sam Frederick, the Bodily Injury Claims Representative, created one of the worst customer service experiences I have ever had with any insurance company. His lack of empathy, failure to return calls or emails, and consistently unprofessional, condescending tone made an already difficult situation even worse.I frequently had to escalate my concerns and contact his supervisor just to get a response. His initial estimates for my injury, pain, and suffering were unreasonably low, forcing me to repeatedly provide documentation and evidence to justify the extent of my trauma and ongoing pain.Needless to say, I canceled my policy after the claim was finally settled. I decided to write this review so others are aware that National General employs representatives who lack empathy, professionalism, and basic customer service skills.National General, please take better care of your policyholders and carefully select your representatives so you don’t continue to lose customers. Sam Frederick provided an unacceptable and deeply disappointing experience.
Stay away. I cancelled my insurance 4 days before it was set to renew as I sold my camp trailer. Because I did the responsible thing and cancelled it instead of letting it lapse, they charged me a $20.00 fee to cancel. Customer service is terrible and not helpful at all. Shame on you for tacking on extra fees.
My car insurance was up for renewal in December. My husband passed away in late November. With everything happening, I simply renewed it because I had no time to shop around, even though it had gone up over a thousand dollars for no apparent reason. I found a better rate through GEICO for half the price. So, in January, I called to cancel it. They told me I had to call the agent. I called them and canceled without any problems. Three weeks later, I received a bill for $268.00. They are charging me a 10% cancellation fee. No one mentioned this to me when I canceled it. I called and told them about my husband's death and the situation I was in; they said it was too bad, and if I don't pay by March 22, they will send it to collections. That means one month of insurance will cost me over $500.00. I have never heard of such a thing. I have been with them for almost five years. I guess that's what I get for staying all these years with them. As they told me, if you would not have renewed with us, we would not have charged you this fee. Run away from this company. They have nothing but rude customer service reps and threaten you with creditors. My husband didn't have life insurance, so it has been difficult. I don't need this.
Canceled my insurance policy with national general insurance policy on 1/17/24. Payment was due on 1/13/24 and they still put the full payment. And for 4 days of insurance this so call insurance company charges me $54.00 for 5 days of insurance.This so called insurance company still pulled money out of my account and they want refund me for 5 to 10 and that overdraft my account. Scam scammer and the agent I talked to was Laura Cox very rude unprofessional.
Worst Customer service ever. I would give 0 out of 5 if I could. What to expect if you get to an accident. They do not return any phone calls and or emails. Don't expect for your claim to get resolved with in 90 days. They will deny your claim at first even though you are not at fault. They might accept your claim after a few complaints. Don't expect for them to communicate with the repair facility. They will write a Mickey Mouse estimate just to get you started. I would definitely recommend changing your policy to Kemper.
National General Insurance has the WORST customer service EVER! I filed a claim with Esurance almost 3 weeks ago when my vehicle was stolen. They pawned my claim off on National General. They do not answer the phone. They do not respond to voice messages. They just flat out ignore you! They are complete and total TRASH!
I purchased my home/auto from national general thru Goosehead Insurance located in Westlake Texas ( outside of Dallas) The process has been annoying and frustrating. I can’t blame everything on Nat Gen, some has been credited to Goose head's sloppy customer service I don’t plan on renewing once my policy when expiresToo many “ oh, we forgot to mention “ additional charges I have never trusted Allstate Insurance. I purchased homeowner insurance the a while ago and after I moved away, I was still being charged 3 years after I canceled Their agent in Plano was 100% crooked.
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