Review Time
Customer service was rubbish, when I sent photographs of a product they supply, which broke with a slight knock, that is not fit for purpose. Everyone I know who bought this product from a local health shop has broken it, because the glass pitcher from Tappwater is so flimsy and thin, they break like no other piece of glass would. Having supplied proof of purchase and photographic evidence, they refused to replace the defective object, saying "It had been used" Well what did you think I bought it for? To sit on a shelf and do nothing. The worst outcome possible from a company selling an object that is not fit for purpose.
Got notified of a surgurical procedure with quite short noticed and needed some supplements quickly. We called the Natural Dispensary and spoke with Kieran after 4pm on a Friday hoping that he could help. Kieran was excellent and arranged for our order to be picked and dispatched before they finished for the weekend. The supplements arrived on the Saturday which was excellent- many thanks Kieran for all your help.
They are always very quick to deliver and their customer service is very quick to resolve any issues as well. I have used them for several years and would recommend. Competitive prices and a great selection of good quality supplements.
Unfortunately the customer service is non existent. I contacted them 3 times as I received several products with soft capsules that had broken.I assumed they’d be reputable and do the tight thing by either replacing the products or refunding me, however, nearly 6 months later they still haven’t approached me not even to apologise and I had been a loyal frequent customer.I now deal with a different provider.
I have made quite a few orders with this company (which is used by nutritionists) - and have never had an issue and things always arrive very very quickly. They do not always stock everything I'm after and guess the website UI/UX is a little old fashioned, but have never had any problems.
The only comment I can make is that there is absolutely no customer service. You send an email /Enquiry and no one replies. I have started my search on other companies that supply the same or similar products without all the additives that they use !
I have been using natural dispensary for several years. Delivery is fantastic and often the next day eg. Orders placed on a Monday morning and delivered by Tuesday afternoon. They are helpful with refunds and a very generous returns period if you purchase supplements as part of a plan, and then plans change and you don’t start them (as is common). Always happy with quality of packaging and ease of ordering.
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