Review Time
Do not buy from this company!They do not care about their customers or the quality of their products.I bought some marshmallow root powder from them to use for digestive issues. I have been using marshmallow root powder from other suppliers for years. The product that Natures Root sent either wasn't marshmallow root powder or was of extremely low quality. The powder didn't thicken when mixed with water like marshmallow root powder should do, due to it's soothing mucilage properties, it made my throat sore and irritated for hours after consumption and smelt and tasted really bad. I don't trust that this product is even safe to consume. The powder sent to me could have been anything for all I know. The package simply said it 'Premium Marshmallow Root Powder' but didn't provide any other information. Anyone could put some suspect powder in a packet and claim it is something else. Are these products actually regulated? Is this company just making a lot of money through the health industry and false claims about their products?I contacted the company to ask for a refund and have had no reply. Luckily I paid through PayPal and had to escalate a dispute to a claim as I didn't get any response from Natures Root via PayPal either. Because Natures Root didn't bother to respond, I won the case and the money was refunded to me.Do not waste your money and do not buy from this company.
I've ordered from Nature's Root before and all been fine, however I ordered from them on 13 February. The total order came to £169.96. To date I still haven’t received my order or a refund. I've tried contacting them on numerous occasions - email, phone, their website contact form, Messenger and Instagram to no avail. I've written a physical letter to them and can see it was delivered on the tracking but still have not heard anything from them. Please do not buy from them!
I have been waiting for the package for 20 days. A tracking number was created by DHL and communicated to me via email. However, the package was never dispatched for shipping. This is fraud on my part. I have not received any response to my emails or to my message on Facebook via Messenger, let alone a refund of the amount paid.________________________________________________3.12.2024Note: After several unanswered calls, a response on Messenger, and numerous emails, I finally received my order after five weeks without any comments. While the product was flawless, the service left much to be desired. I will not be ordering from them again.
Ordered Astragalus (organic), as recommended by others, however no list of ingrediencies on the packet. Second batch, the texture and taste was different and the list of contents was carbohydrates, saturated fat, sugars, etc which was surprising for an organic root.I just wonder whether it is an organic product?
Excellent quality of productsJust wish the packet resealant was more functional. So difficult to close properly once open. I think the sealant groove on the package which is very narrow needs to be wider so that package can close more effectively
I tried to purchase Kale powder but when I opened the bag there was a white powder inside. I have been purchasing various green powders for about 30 years and none of them have ever been white. Then I contacted Natures Roots, as I thought there must have been a mistake and whatever the white powder was had been mislabelled. I was told by customer service that the white powder was in fact kale powder! I am not sure what type of processing would turn green kale into white powder, but I was not happy to consume it. Customer service agreed to issue a refund. I returned the powder and waited 4 weeks but still no refund. I sent a couple of emails with no reply. Thankfully I had purchased it via PayPal. I contacted the seller through PayPal and was issued a refund the next day. Feel free to draw your own conclusion.
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