Review Time
On Saturday, I entered all my details (dates, vehicles, family members, ID's, etc..) in the system which is quite a big job. At the end, I clicked "BOOK". Then the page closed and all my data dissappeared. I had to start all over again. However, I first decided to create an account in order to prevent this from happening again. Unfortunately, the system blocked because my Portuguese postal code in wasn't accepted into the system. Only Italian postal codes were accepted which is totally illogical. I eventually decided to wait until Monday (business day) to start my booking all over again. On that day, the booking was succesful.
Dreadful experience. Booked a crossing from Brindisi to Vlore with Starlines as I wanted Camping on Board. Chose the sailing date to correspond with the only ship in the fleet that did camping on board.Arrived at Brindisi to be told the ship had been changed. I said it would be difficult for me to manage a cabin as I would have to negotiate the interior of the ship with a large dog and all my overnight stuff. (I am a single, elderly, lady traveller). I was assured by Net Ferries that there would be someone on board to help me……and that I would have a nice cabin. I was left to fend for myself once parked up on the ship, and would not have managed without the help of another passenger. When I got up three flights of stairs to the desk on the ship I asked for help to the cabin . I was told it wasn’t far and I did not need it, as it was only up one more flight of stairs! I insisted on help. The steward took me to the cabin door and left me. When I looked inside I had been given an internal cabin with 4 bunk beds, a bare floor, an overhead light that could not be turned off, and air-con that was freezing. - I have taken school children on trips and never been given such poor accommodation…..even with 30 children in tow! I wrote to Net Ferries and explained how disappointed I was with how I had been treated……especially as they had assured me that I would have a lovely cabin and help with my dog and luggage. I have never had a reply. I would never recommend them to anyone, or use them again.
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NetFerry è un’agenzia di viaggi online (OTA) e un centro prenotazioni specializzato nella comparazione e vendita di biglietti per traghetti. Operativa dal 2005 e con sede a Brindisi, la società svolge il ruolo di intermediario indipendente tra passeggeri, agenzie di viaggio, aziende e un ampio network di compagnie di navigazione nazionali e internazionali, fornendo un servizio strutturato per la mobilità via mare.
Attraverso il portale netferry.com, gli utenti possono ricercare, confrontare e prenotare collegamenti marittimi in numerosi contesti geografici. Il sistema integra circa 3.000 rotte, oltre 400 porti e più di 100 compagnie di navigazione in 42 Paesi, con una copertura che comprende, tra gli altri, Italia, Grecia, Croazia, Albania, Spagna, Francia, Malta, Tunisia, Marocco, Algeria, Regno Unito e Irlanda, oltre a destinazioni insulari quali Sardegna, Sicilia, Baleari e altri arcipelaghi.
NetFerry non è una compagnia di navigazione e non gestisce direttamente le navi: la sua attività consiste nel mettere a disposizione una piattaforma tecnologica che consente di confrontare orari, tariffe, operatori e soluzioni di sistemazione a bordo, facilitando la scelta della soluzione più idonea alle esigenze di viaggio del cliente.
L’azienda pone particolare attenzione alla trasparenza delle informazioni, alla sicurezza dei pagamenti online e alla qualità dell’assistenza clienti, erogata prima e dopo la prenotazione. La missione di NetFerry è contribuire allo sviluppo di una biglietteria marittima online accessibile, affidabile e orientata a un pubblico internazionale, con l’obiettivo di consolidarsi come punto di riferimento globale per la prenotazione di traghetti su internet.See more
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