Review Time
Dodgy Sales technique - one of their salespeople knocked on our door, they asked for our telephone number because apparently they are doing some work in the area and our internet will be impacted. Unfortunately the person who answered the door gave them this information, I wasn't home. I do hope that netomnia are not trying to switch our broadband without our consent. Disgraceful behaviour
Wayne from nanofibre netomnia was incredibly useful in getting my issues sorted, he did everything in his power to escalate and resolve the issue. which was related to the ONT being plugged into an extension lead. Fantastic service from all the people involved in troubleshooting the problem.
A netomnia representative came toThe door claiming there was going to be a lot of disruption in the street as they updated the fibre network & they could let us know when as it would be very disruptive either by email or phone which ? I refused as sounded like rubbish & felt he was overly intrusive trying to get my name & contact details at no Point did he ask if I had the net or if I was interested in upgrading etc which was very deceitful I’ve just googled to see what it’s all about. Strange tactics I’ve responded toThemAs requested below but not received any further updates
A salesperson came to our door trying to sell us broadband, claiming it was part of a “new” service that’s supposedly the best thing on the planet. Same old pitch talking about how great it is for their kids playing Xbox and PlayStation. They handed over a leaflet full of glowing reviews and boasted a 4.7/5 rating on Trustpilot.Naturally, I googled the company while they stood there. Trustpilot actually shows a 2.5/5 rating and labels it as “Poor.” None of the five-star reviews from the leaflet appear to exist on the site.Blatant false advertising and completely misleading information. Absolute nonsense.
Unfortunately while having my installation carried out eight weeks ago the installer damaged my vinyl flooring. I have had a visit from a representative from the company declaring that ,"yes this looks like a hot drill bit burn" and he would file a report to that effect. I then received an email from an unknown Services Manager not only denying this could happen but indirectly questioning my integrity. This damage is not in any way my fault, and I can accept accidents do happen so why has this complaint been handled in such a shocking offhand manner.
I’m genuinely begging at this point – please bring Netomnia to SA12 9AZ, especially the terraced houses directly opposite Cwmafan School. I live here, and while we technically have access to Virgin Media, the connection is honestly terrible. The speeds might look good on paper, but in reality, it’s inconsistent, unstable, and just not good enough for daily life.I spoke to the area manager some time ago and was told Netomnia would eventually come to my postcode. That gave me a bit of hope, but I just want to emphasise how desperate we are here for proper, reliable full fibre. The rest of the village is still waiting too – it hasn't reached us yet, and it's starting to feel like we're being left behind.I have a friend nearby who does have Netomnia, and it’s honestly on a completely different level. The speeds are incredible, and more importantly, it’s solid and reliable. Streaming, gaming, working from home – all flawless. If it were available here, I’d switch immediately – and I know my neighbours would too.Please, please prioritise the rollout here if at all possible. Especially the homes across from the school – we need it badly. Thank you for the amazing service you offer elsewhere. I just hope we’ll finally get the chance to join the network soon.
Claim your business profile now and gain access to all features and respond to customer reviews.
