Review Time
I advise against using this service - it was extremely disappointing. We would have been better off receiving nothing than dealing with the poor quality we ended up with. We could have easily purchased from elsewhere. We regrettably ordered again, forgetting how inadequate this provider was. Our 5 to 6 ft tree was delivered while we were out and was left in the garden; however, it measures barely 4ft 8, has three dead branches, and is covered in mud. What can we do with a small, muddy tree that has dead branches at this time of year? A very questionable business model.
Avoid this service - it was absolutely disappointing. We would have been better off without any delivery than dealing with the poor quality of what we received. We mistakenly ordered again, forgetting our previous experience. The 5 to 6 ft tree arrived while we were out and was left in the garden; however, it measures just under 4ft 8, has three dead branches, and was covered in mud. What can one do with a small, muddy tree with dead branches at this time of year? A very questionable business model.
I am eager to use this service again due to their exceptional customer support. Initially, I was let down by the quality of the tree I ordered. After reaching out to the support team, I received a response within minutes. They promptly agreed to replace the tree and scheduled the delivery for the next day. Now that's what I call service! The new tree is beautiful.
The service was terrible. They provided a tree with a 2-foot branch at the top. Technically, it may have met the order for a 7-8 foot tree, but it was a very poor excuse for a Christmas tree. I paid for installation, but only one person showed up, and I had to assist him. No shoe covers were provided, leaving dirt in my home. I complained but received no resolution from their customer service.
I wish I had read the reviews before buying. The tree I ordered was supposed to be between 6ft and 7ft, but it barely reaches 6ft. The branch for the star is the only part that almost hits 6ft. When I raised this issue, the response was that they cannot guarantee a height over 6ft. This is misleading; you expect a tree within the specified range, not just a single branch. I will never order from them again. Don't waste your money.
My order arrived quickly, and the delivery driver was fantastic. He made my partner's day by going the extra mile to ensure the tree was delivered smoothly. He was friendly and kind, and I want to ensure he gets recognized for his efforts! Unfortunately, I didn't catch his name, but my order number was #T11876.
The delivery was fast and hassle-free. The team was exceptionally kind and helpful. The tree is stunning and very fresh. I added lights and a stand, and they installed everything, making it all so easy. I'm thrilled with my choice! I would definitely purchase again!
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