newchapter.co

3.3
3.3 Based on 96 reviews

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Average Rating

3.3

/
5

96 Reviews

5 Star
45%
4 Star
11%
3 Star
3%
2 Star
4%
1 Star
37%

All Reviews

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Review Time

johnny de vries
I ordered a shirt which I later returned, but to this day I have not received my refund. I have sent

I ordered a shirt which I later returned, but to this day I have not received my refund. I have sent three emails to customer service and have not received any response at all.

Very disappointing experience and extremely poor customer service. At this point, it feels unprofessional and unreliable. Based on my experience, I would not recommend doing business with this company.

1
Date of experience: Feb 03, 2026
Nicolas
Extremely disappointing experience with the company.

I had an extremely disappointing experience with the company. I ordered 1 t-shirt and 2 jeans, but everything went horribly wrong. I only received the t-shirt, which was also the wrong size (I ordered L but got XL). The two jeans never showed up, and I haven't received any updates regarding shipping or availability. I reached out to their customer support multiple times, but I never received a response. At this point, I feel completely overlooked and exploited. This situation has been very frustrating, and I want to caution others before they choose to order here. Based on my experience, I cannot place my trust in this company and would not recommend purchasing from them.

1
Date of experience: Dec 03, 2025
Riley P.
Extremely disappointing experience

I had an extremely disappointing experience with the service. I ordered one t-shirt and two pairs of jeans, but everything went wrong. I only received the t-shirt, which was the wrong size (I ordered L but got XL). The jeans never arrived, and I've received no updates about shipping or availability. I reached out to customer support multiple times, but I never got a response. At this point, I feel completely ignored and taken advantage of. This has been incredibly frustrating, and I want to caution others before ordering here. Based on my experience, I cannot trust this company and would not recommend it.

1
Date of experience: Dec 03, 2025
Order never arrived

I never received my order. There is no way to contact the seller. It was a bad experience, and I've lost over EUR 200.

1
Date of experience: Aug 14, 2025
MA74
Order not received

I did not receive my order.

1
Date of experience: Aug 04, 2025
Fivola67
This company is a complete disaster

This company is a complete disaster. Their so-called return process is a black hole. You send items back, follow all their rules, and then… silence. No responses to emails or messages, and no customer service whatsoever. As for the money? Forget it; they keep it like thieves. It honestly feels like a scam. I've never encountered a company so careless, unprofessional, and shameless. If you're considering ordering from them, don't. Unless you enjoy wasting money and shouting into the void, steer clear of this nightmare.

1
Date of experience: Jul 15, 2025
Edith
Great site for clothing

I believe it's a great site for ordering clothes. The quality is really good. I recommend it to everyone, and my order arrived quickly.

5
Date of experience: Jul 14, 2025
Blair Adams
Satisfied with the order

I'm satisfied with the order; they fit nicely.

5
Date of experience: Jul 03, 2025
kunter
Good quality and fast delivery

Good quality product and fast delivery. My first experience was great, and I'm looking forward to ordering again.

5
Date of experience: Jun 28, 2025
Perry Hughes
Quick shipping and decent quality

Quick shipping and decent quality. The shirts are a bit short; they fit loosely, but I'm quite tall, and even with an XL, it's a bit short. I accidentally ordered a size S instead of an XL and couldn't refund or exchange it, but thankfully my girlfriend loved the shirt, so it didn't go to waste.

4
Date of experience: Jun 26, 2025

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