newyorktheatreguide.com

4.6
4.6 Based on 622 reviews

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Average Rating

4.6

/
5

622 Reviews

5 Star
85%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
7%

Filtered Reviews

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Review Time

Helen Cendrowski
I mistakenly bought a ticket after…

I mistakenly bought a ticket after trying to canceling and rebook a ticket. No phone customer service and their Chat is automated. Impossible to try to reach someone. AND their service charge is ridiculously expensive!! find another buying site!!

1
Date of experience: Mar 04, 2026
Alla
My tickets were cancelled without my…

My tickets were cancelled without my knowledge. I had tickets protection, but was offered a voucher/ theatre credit I even couldn’t contact anybody to figure out why it happened and how I can get my money back Terrible experience.

1
Date of experience: Mar 04, 2026
David
Great service!!

The purchase went through very quickly and I was easily able to get the seats I wanted

5
Date of experience: Mar 03, 2026
Nidia Mezalick
The customer service was great and…

The customer service was great and helped me resolve my issue quickly.

5
Date of experience: Feb 28, 2026
Jo Ann Martellotti
Michael replied in a speedy fashion and…

Michael replied in a speedy fashion and helped me resolve my issue.

5
Date of experience: Feb 27, 2026
New York Theatre Guide is wonderful

New York Theatre Guide is wonderful! Their customer service response time was great and Finnian was super helpful with our dilemma. We’re very happy with result and definitely recommend.

5
Date of experience: Feb 23, 2026
sarah-jane smith
Snow/Injury upset

Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. Micheal was kind and u derstanding issuing a voucher - which I have passed to my hosts as a thank you for my rehabilitation time! Really kind of you and greatly appreciated. I will book again with such a good company.

5
Date of experience: Feb 22, 2026
Jerry Pierce
Super easy experience in terms of…

Super easy experience in terms of ticket purchasing. The sales associates are genuinely so helpful and attentive throughout the entire purchasing process. Prices are very fair as well. Not usual for me to write testimonials, but here I am. Thanks!

4
Date of experience: Feb 15, 2026
Cynthia Tait
Thank you, Michael NY Theatre Guide

Michael handled my inquiries in a knowledgeable, patient and timely manner. I really appreciated his help with the cancellation of our Broadway show in NYC. Above and beyond.

5
Date of experience: Feb 12, 2026
Difficulty getting my tickets because of my mistake

I had incorrectly entered my email and the chat and the team were able to correct the situation and ease my anxiety about getting our tickets

5
Date of experience: Feb 12, 2026

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