Name: newyorktheatreguide.com
Telephone: 000000000
Rating: 4.6

Bob Barker Guest

"Ticket Protection" does NOT protect…

"Ticket Protection" does NOT protect your expense. Apparently buried away in the legalese where they know customer will miss is the fact they will not refund your money. Period. Ticket Protection is a scam. They respond to a ticket cancellation with a voucher--as if going to New York City is something that does not require a couple thousand dollars of transportation and hotels. "Oh, I'll just hop onto my private jet next weekend to use my New York Theatre Guide VOUCHER."

Date of experience: Feb 11, 2026

M K Guest

2 months ago

Don't buy any tickets from New York…

Do not buy any tickets from New York Theater unless you are 100% sure to show up for their shows. Spending over $20 per ticket to purchase the "Ticket Protection" does NOT cover your expenses. It covers only a year from the purchased date (not the show) to find another show: will not refund any money even you had to cancel the tickets within 6 hours. They will not refund your money, only a voucher. Period. Ticket Protection is a scam. * updates: Provided information requested via email and no feedback from anyone since then...

Date of experience: Feb 06, 2026

Claire Headford Guest

2 months ago

A query about a list email confirmation…

A query about a list email confirmation was dealt with quickly and resent promptly.

Date of experience: Jan 30, 2026

Jeri Lim Guest

2 months ago

Cassian was brilliant and incredibly…

Cassian was brilliant and incredibly helpful - My concern was addressed quickly and I would say this was a 5 star customer support experience without a doubt. Thank you! :)

Date of experience: Jan 23, 2026

RK Guest

2 months ago

Take note that ticket protection is for…

Take note that ticket protection is for a voucher for another show, not for a refund, but the customer service team including Jenny and Michael were helpful in making this work for me. Thanks Michael!

Date of experience: Jan 23, 2026

Karen Sherman Guest

2 months ago

Very trust worthy

I was having issues with locating my tix and hoping to exchange them. After interchange with AI, I was connected to person who understood all my issues and was very helpful. I was uncertain about using TheatreGuide but they were terrific!

Date of experience: Jan 22, 2026

Lori Nerbonne Guest

2 months ago

BUYER BEWARE!!!!!

BUYER BEWARE!!!!!I purchased 4 tickets with ticket protection form NY Theater Guide. I wanted to get a refund on just one ticket because one person in our party is now unable to attend. They don't honor your ticket refund unless you cancel your entire purchase (all 4 tickets) and then you receive a voucher for the 4 tickets for another show. I then asked if I could sell the one ticket on Stub Hub or another reputable re-sale site. NOPE!!! They would not allow transfer of the ticket (a > $200 ticket!).DO NOT BUY FROM THIS TICKET SITE. DO NOT. You will be sorry.Buy directly from the Gershwin Theater or Ticketmaster!!!

Date of experience: Jan 20, 2026

Vincent Lehman Guest

3 months ago

Easy to work with and a quick response

Date of experience: Jan 17, 2026

Marion Guest

3 months ago

I booked the wrong time

I booked the wrong time, and it was resolved quickly.

Date of experience: Jan 16, 2026

Karla Cloran Guest

3 months ago

Very quick response time & resolution

Very quick response time & resolution! Although I am old school & prefer speaking my Customer Service Representative, Alex came across as kind & concerned about resolving my issue. He definitely deserves 5 stars & I appreciate your company understanding my concerns. Definitely you have a return customer because of it.