Review Time
Great experience with their customer support. Alex was very responsive and helpful, and handled my request quickly and smoothly. Communication was clear, and everything was resolved in the best way. I definitely recommend and will happily purchase through them again in the future.
Frantic that I lost my email with my ticket. I went on the web site clicked on the little chat box in the corner and much to my surprise had my lost ticket in my email with in minutes. If not seconds. I’m old it was easy to navigate. And then the next morning a human emailed me a ticket. Customer service is amazing. I felt seen!!!! Thank you I was distraught tht my ticket was gone.
I just bought 2 broadway tickets for April 2026.I accidentally bought them through New York Theatre Guide. Never have I ever bought tickets through this site. I also foolishly paid for the protection plan. I thought I read “for full refund” and I would lose the payment for the protection plan. We are from out of town and I was being cautious. When I realized I made a mistake, not even 30 minutes, I tried to cancel but instead and like everyone, I was offered a voucher. ARE YOU KIDDING ME? How is this legit? I didn’t want to lose my money (overcharged tickets) so I rebooked and guess what the original tickets were no longer available and suddenly new ones were available. Is this a scam? I don’t even have the tickets. Apparently, they will be emailed to me 24 hours or the day of. It doesn’t sit well with me. We are from out of town and I don’t know one company (unless not legit) who would do that. Once paid, I should have my tickets and also we should have the right to a full refund. PS: no confusion and the situation hasn’t been resolved. I asked for a number to call but you couldn’t provide me with one. However, you only can call me. I’m forced to accept the tickets that I tried cancelling 5 minutes after purchase again thinking the protection payment was for full refund. Any organization big or small would refund or would provide a customer service nhmber. The conversation was via chat. I kept all the screenshots of the conversation with Marika. At the very least, I hope to get my tickets asap.
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