Review Time
As a decorator, I rely on this service for over 90% of my paint and material orders. However, I've noticed a decline in the reliability of deliveries over the past couple of years. Recently, the situation has worsened, causing me to lose money while waiting for my supplies. When I contact the support team, they always mention that once the order is dispatched, it’s beyond their control. I've considered taking my business elsewhere but decided to give them another chance. Unfortunately, my latest order was three days late, which embarrassed me in front of my clients. They rarely offer any apologies, so just a heads-up: while they advertise as 'NEXT DAY PAINT,' it often takes two to three days, if you're fortunate. I'm not satisfied.
I am astonished by how quickly the service delivers their paints! When they promise next-day delivery, they genuinely mean it. I just received my order! Thanks to the team! If you need your paints urgently, definitely go with this service; mine arrived in less than 24 hours!
The problem I faced was primarily due to the customer service response. I paid for next-day delivery, but my order arrived over a week later. Although the item was not urgently needed, the handling of the situation was disappointing. The representatives were often unhelpful and sometimes rude. Given that I paid extra for next-day delivery, a refund of the delivery charge would have been a reasonable resolution. I recognize that delays can occur, but the service name suggests a reliable next-day option, and customers expect professional communication when issues arise.
The paint did not arrive as 'Next Day,' causing delays in my painting project with a hired decorator. When I contacted customer service for a refund, they said it wasn't possible and advised to wait 5 days for delivery. This name is misleading, especially since I paid for 'Next Day' delivery. I would not use this service again and cannot recommend it.
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