Review Time
The worst customer service of all time!!! Their devices are relatively cheap and the quality is actually not too bad for the price but hope that you NEVER EVER need help or require customer service. It's literally non-existent. I called over 10 times and I could NEVER EVER get someone on the phone or even on the online chat. They have a recording stating that someone will get back to you or they direct you to the website for online support and no one EVER comes to assist. Their customer service bot just keep repeating step you should take but you can NEVER EVER get to chat with a real human being. Don't waste your time with this junk. I went ahead and bough the Hikvision brand and they are 1000 better. DON'T WASTE YOUR MONEY ON NIGHTOWL!!!
Worst customer support ever. This company sold me a set of cameras and promptly disabled the online and live notifications. I have no ability to see anything except the local device. It’s permanent and they don’t care. Now I have to get rid of an otherwise fine system and buy something completely new and start over with a complete reinstall….
Jan 7, 2026
I recently bought a surveillance system, and the DVR unit is emitting electrical shocks. I've requested a replacement, but the support team insists on using a faulty unit that sparks. This is incredibly frustrating. I strongly advise against purchasing this product. The customer service is inadequate, and the equipment poses a fire hazard.
I recently bought a night owl system, and the DVR box is producing electrical sparks. Despite my request for a different DVR, they insist on using this dangerous unit. It's incredibly frustrating. I strongly advise against purchasing this product. The customer support is terrible, and this equipment could potentially cause fires.
I struggled multiple times to change my password, and the only assistance available was a bot that provided no help. The bot's responses were frustratingly generic. The equipment itself works adequately, but they really need to have a real person available for customer support.
This product is a total waste of time and money. It's essentially useless, working for only about an hour each day at most. The quality feels cheap and poorly made. Stay far away from this service; you’d be better off hiring someone to monitor your property.
I purchased the NVR with multiple ports, but the configuration is a hassle. Even after installing the wired cameras, the system keeps showing unused wireless ports with black screens. I reached out to the support team, only to learn that these ports can't be disabled, which feels misleading. Consider this carefully before choosing this product.
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