Review Time
Good value for money and a well-made light. It made a noticeable difference in our study room. Being able to adjust the brightness and warmth with the remote is really useful for desk work, and it’s easy to soften the light in the evenings. Will likely order another for a different room.
Good value for money and a well-made light. It made a noticeable difference in our study room. Being able to adjust the brightness and warmth with the remote is really useful for desk work, and it’s easy to soften the light in the evenings. Will likely order another for a different room.
Be careful ordering from this companyMy experience - ordering a light for £200+, what I received was of a very poor standard, had to email 3 times before they responded, whoever I was communicating with refused to give their name and kept referring me to their T&C's, they finally agreed to send a new fitting which as only marginally better both ended up in the bin.
I had a pretty frustrating experience with Niori. Their site says you get free international delivery on orders over £99, but after I paid, they suddenly told me I needed to pay an extra £80 because of “volumetric weight.” Someone else from their team told me the surcharge was £30, so the info I got was all over the place. When I simply asked them to stick to what they advertise, they cancelled my order without me asking and then made weird claims about my behaviour that just weren’t true.Overall, the “free delivery” promise doesn’t seem genuine, and you might end up being asked for extra charges after you’ve already paid.
Obvious quality issues – very disappointingWe ordered a floor lamp from Niori UK. We own several original Tom Dixon lamps, so we know what build quality in this price range should look like. We are fully aware that these are not Dixon lamps – but at a price of around CHF 1,200 (with discount still about CHF 900) you can and should expect a high-quality finish.The lamp we received has clear production defects: bubbles in the glass, uneven coating and areas where the colour is already flaking off (see photos). When we reported this, Niori simply claimed that these defects were “normal” and offered no real solution, replacement or compensation.For this price level, that is unacceptable. The quality feels more like generic products you can find on Alibaba for a fraction of the cost. On top of that, the company is based in Uk, so you do not benefit from the usual EU consumer protection standards – which becomes very clear once you try to complain.Conclusion: poor quality and unsatisfactory customer service – I cannot recommend Niori UK.
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Niori is your destination for luxury designer styles at great prices. Specialising in designer lighting, we also offer furniture, décor, and more. Our mission is to bridge the gap between high-end design and affordability, making exquisite style attainable for all.
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