Review Time
The materials used in the products do not align with what was described on the website, and the quality is extremely poor. The returns process is nearly non-existent; returned items simply get stuck in customs, with customers bearing the costs. I find myself having paid for a garment I never received, along with hefty shipping fees back to China, with no refund in sight. Additionally, the website misleadingly presents itself as a UK-based platform, which is entirely untrue.
The boots arrived looking decent, but within just a week, they began to fall apart. The heel is separating, and the other boot has split. When I reached out for help, they claimed it wasn't their issue, stating that once worn, they do not offer refunds regardless of the situation.
Do not buy anything from this company; everything is made in China and does not fit. I attempted to contact them multiple times, believing I was dealing with a UK company due to the website. They offered me 20% to keep the item, which is absurd if it doesn’t fit. After several emails without return details, I learned that all returns are handled by their warehouse in China, and they do not provide prepaid return labels, forcing customers to pay for returns. It’s a scam—avoid at all costs.
I regret not checking the other reviews before ordering. I was also offered a 20% refund or the option to return at my own expense, which costs at least £23. It’s unfair to penalize customers for items that don’t fit. This is not an acceptable customer experience today. My advice: don’t use them.
The item took over three weeks to arrive, and when it did, it was not as described. It looks extremely cheap, and the print appears to be poorly done. The material does not match the picture and has an odd smell. It resembles something you would pay £4.99 for, not £24.99. When I contacted customer service about returning it, I was offered 20% off or to send it back at my own cost. I will never shop here again.
This is not a legitimate company; they seem like a group of thieves! The items did not match the advertisement, and it took three weeks to arrive. The product was nothing like the chunky knit cardigans that were advertised; what I received was cheap polyester. Avoid at all costs!
If I could give zero stars, I would. They advertise as a UK company, but they are based in China. It took five days to get my first tracking update, which just said 'label printed.' Customer service is terrible, with only standard replies for weeks. The item arrived late and is of poor quality. Returns are allowed, but customers must pay to send items back to China, which costs more than the original purchase. This is a complete scam. I should have checked the reviews first, as my experience seems common.
This is 100% a scam. They ship cheap, defective clothing from China at full UK prices. When you request a refund, they require you to pay for the return shipping back to China, which costs around £20. They are also using AI to respond to reviews here, and the positive reviews seem fake. I plan to seek a refund through my credit card.
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