Review Time
Shocking service and times on delivery. Waiting for 2 orders and heard nothing I have dmed and emailed. Would not recommend this and will not use again, horrendous company
I'm sharing this review to offer some hope to those who have ordered from the company, hoping their items will arrive... eventually! I purchased a tracksuit and four T-shirts on November 28th (£220 worth of clothing), and I finally received my items on January 21st, nearly two months later! After sending multiple follow-ups and facing either silence or being informed that my order was delayed due to stock issues or labeled as a pre-order—which was never mentioned when I placed my order—I resorted to emailing daily to expedite the process. After a week of this persistence, I received a message stating my order was on its way. If you're still waiting, you might want to try this approach! Overall, a terrible experience, and I won't be buying from this brand again. It's unfortunate because the quality of the clothing is quite good, but the stress and time taken to receive my order has left a bad impression. What made it worse was seeing the brand's active social media presence, flaunting their profits from orders that hadn't been fulfilled! This has been the worst customer service I've ever encountered.
I placed an order for a tracksuit for my teenage son on 25th November, and I'm still waiting for it. It's been about 3 to 4 weeks now, and despite sending emails through various channels, I've received no response. Honestly, I'm quite disappointed, and if it doesn't arrive before Christmas, I won't be purchasing from this service again.
Excellent quality apparel, worth the wait. I ordered from here previously, and items were shipped the next day. This time it took a bit longer, but they kept me updated and responded to my email. Considering it’s a new release and Black Friday, some delays are expected; let's give the company a chance. Overall, I'm very pleased and will definitely shop here again. Loving the new black hoodie and joggers! 👌
The clothes are of great quality and worth the wait. I previously ordered, and items shipped the next day. Although this time took longer, they kept me updated and responded to my email. Given the new release and Black Friday, delays are expected. Overall, I'm very happy and will shop here again. Loving the new hoodie and joggers! 👌
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Essential basic clothing, keep it simple.
