Review Time
I placed an order for boots and a belt totaling nearly £500, but have yet to receive anything. I reached out to the representative via email, as there is no direct customer service number available, only a sales line directing me back to emailing. It has been nearly three weeks, and the representative claims the delay is with the postal service. I've requested proof of their contact with the postal service but am still waiting for a response. I will not be ordering from this service again due to their unacceptable customer support. It’s shocking for a company selling high-end products to lack a direct line for customer inquiries. I’m still waiting to hear about a full refund, especially since these items were meant as a birthday gift and it’s now close to Christmas. If I ever receive a refund, who knows? I plan to take further action if I don't get a response within the next five days. I strongly advise avoiding this service at all costs, as it’s not worth your time, patience, or money!
I ordered boots and a belt totaling nearly £500, but have yet to receive my order. I emailed the representative since there's no direct customer service number, only a sales line directing me back to emails. It has been almost three weeks, and I'm told the delay is with the postal service. I've asked for proof of contact with them but have not heard back. I will not be purchasing from this service again due to their terrible customer support. It's unbelievable for a company selling premium products to lack a direct line for inquiries. I'm still waiting on a full refund, especially since these items were intended as a birthday gift and it's close to Christmas. Who knows when or if I'll receive my refund? I will consider further action if I don't get a response in the next five days. I highly recommend avoiding this service entirely, as it’s not worth your time, patience, or money!
An amazing retailer! Everyone I spoke to mentioned they were out of stock on a specific boot. I found this service through an online search, and their website confirmed availability. I reached out for confirmation and was assured they had them in stock. I placed my order on Saturday, and the boots arrived by Wednesday. What more can I say? Fantastic experience!
They clearly do not have stock available. I ordered online, and it showed as in stock. They attempted to sell me alternatives. After back and forth emails regarding a cancellation and refund, I'm still waiting without any communication. Why take my money when you don't have the products? Why does it take over two weeks to process a refund? This is unacceptable business practice. I look forward to resolving this refund issue promptly and will not buy from this merchant again.
I ordered shoes listed as 'in stock' on May 28. After no confirmation, I reached out on May 31 and received a reply on June 3 regarding a delay, which I hadn’t been informed about. I was then told it would take 5-6 weeks for delivery, which was not ideal. On July 2, I received another email about further delays. After some discussions, I agreed to switch to another pair but was asked to pay an additional £50, which I reluctantly did on July 9. I was assured delivery the following week, but now it’s August 9—an entire month later—and I finally received my order. This experience has been frustrating and disappointing, and I won't purchase from this service again.
I needed replacements for my favorite shoes for a wedding. This service had the best price and delivery, so I ordered from them. Unfortunately, the postal service lost my order. I reached out for help, and the representative was incredibly supportive. He processed the claim and assisted me in finding a suitable replacement. Overall, a clear 5-star experience for this service despite the postal issues.
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