Review Time
I keep getting paper contract notes. I have tried, unsuccessfully, to stop them. So I contacted Nucleus who told me to contact my financial advisor. I replied to say that I had done that and he had no more success than I did. There was no reply. The impression I am left with is that Nucleus don’t care and are not prepared to try and help.
Previous experience has always been excellent when contacting this company.However this afternoon when the call was answered this afternoon 22nd January the background noise and laughter made it very difficult to hear the person on the other end.Very disappointing that my call did not end in a satisfactory response.
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Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.
We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
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