Review Time
I drove 25 minutes to pick up some material and the clerk that was in the department said that he couldn't cut it for me and the person who could would not be in until noon that I would have to come back I went to the service desk and they said the same thing I think this is totally unacceptable customer service and I will not be returning to the store as there are better options with exceptional service
I drove 25 minutes to pick up some material and the clerk that was in the department said that he couldn't cut it for me and the person who could would not be in until noon that I would have to come back I went to the service desk and they said the same thing I think this is totally unacceptable customer service and I will not be returning to the store as there are better options with exceptional service
I ordered Metylan Tapetenkleister Vlies. It costs about 10 euros. But unfortunately, the GLS delivery doesn't deliver it well to my address, and they drop it on the street. As a result, I lost the item. After 2-3 days of communicating with the OBI service team, I got the full refund for the item that was (unfortunately) lost.
I bought a heavy garden machine from OBI. I was going to order it from Amazon, but in the last minute because I had this 10% voucher, I decided to order from them. When I order heavy things from Amazon, they carry it about 40 steps up the stairs to my garden. It is “spedition”. It’s the very reason and the only reason I’m ordering this. I’m not going to the OBI market and fetching it myself. So today OBIs delivery man just dumped the stuff on the street on a palette and went. My husband and I have physical constraints , we should not be carrying such a thing. That’s why you order with “Spedition”I was going to give feedback to OBI but in the app I can’t get to the detail view of my order the app is hanging. And there is NO way of contacting support on the app. You can get consultancy for your garden etc but no mail, chat etc whatsoever to give feedback and report a problem.Next time I paying the extra few bucks and ordering by Amazon. They made a brilliant job with my barbecue and other heavyMachines.Get your stuff together OBI!Reply to OBI : my Amazon deliveries were never to the curbside. They brought it to my front door. I always gave the men some tip. This is the last time I am using your online page to buy anything heavy.
So in case you buy a gift card bought in the store and want to use it online - doesn’t work. And in case you go there early in the morning before work to order your stuff in my case 32kg each they tell you it costs 49 bucks to ship it. You can use now the voucher but have to pay 49 € at least. Oh ok OBI so it’s fort free in the dam store but the voucher ain’t work and here it would work but you charge 49€ minimum. And tell me to pick it up which in no world I’m able to do. What a f scammer.
I’ve had a pretty great experience at this top-notch DIY and home improvement store… Whether you're a seasoned pro or just starting out, you’ll find everything you need to tackle your projects. The staff is friendly and always ready to help with advice or tips. Definitely a go-to spot for any home improvement needs ;)
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