Review Time
Unfortunately the product we ordered had a loose contact or some other error. After contacting Ollny support they tried to help with futher instructions how to handle the error. Unfortunately the product was still out of order. Ollny support reacted quite quickly and we had our substitute in just a few days. Perfect customer service!
Just over a week ago my lights suddenly failed, I logged into me account to check where I purchased them to find that they were still covered under warranty. I contacted Ollny support who immediately arranged for a replacement which arrived within a couple of days everything back and working . Exceptional service
Great customer service, I had one minor issue with one of the lighting products I got last year (to be exact 11 month ago). They quickly responded to my message and in less than 10 min they arranged for the replacement to be sent as a part of their one year warranty. Very pleased.
We bought cluster lights in December last year from Amazon. They were bright, with a dimmable function. We were very pleased with them. However when checking them this year we noticed some of the individual LEDs weren't lit or getting dim, which spoiled the look. I contacted Ollny through Amazon order and they replied very promptly. I then sent some photos showing the issue and they agreed to send new lights as it was within years warranty. Replacement lights have also arrived promptly. We are very pleased with how quickly and professionally this was dealt with. We would definitely buy Ollny products again and recommend as customer service is excellent.
Last year I bought a chain of lights that I hung outside my balcony throughout the year. After almost a year, the brightness was no longer as good. I wrote to customer support and received a new chain of lights within to days without any problems. I can only recommend them.
Problems arise from time to time. Unfortunately, in this case, the product failed after only a short period of use.A good company is characterised by how it handles complaints. In this case, the response was extremely quick and the customer's interests were prioritised. I felt very well treated, so full marks.
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