Review Time
The product is decent, but the customer support is extremely frustrating. I've been trying to resolve an issue for four weeks with no contact number or replies, leaving me in limbo. Be cautious of their misleading sales, as prices often fluctuate.
The product has potential, but the customer service is absolutely terrible. I've been trying to resolve an issue for four weeks now with no contact number and no replies. I'm left waiting. Beware of their misleading sales, as prices change constantly.
I echo all the negative feedback! I thought I was ordering from a local business and urgently needed the item for my child with special needs. I paid for express shipping, but it's now three business days overdue, with tracking stating 'out for delivery' for four days. Don't waste your time with this frustrating 'business'!
The product didn't work straight away. Getting a response from the company was very difficult. Eventually, they informed me they are based overseas and offer no guarantee or warranty. They dismissed my concerns, stating it’s just bad luck if the product fails.
This company is a scam. I cancelled my order within 30 minutes and requested a refund. They ignored my emails and their online form. Eventually, they offered a 25% reduction, but I insisted on a full refund. They then shipped the item, making it harder to return without losing money due to restocking fees.
I purchased an item for my granddaughter that arrived broken. It's been two months since I returned it, and they refuse to replace it due to it going missing. The customer experience has been terrible, and I strongly recommend shopping elsewhere if you want to receive your order. I'm very dissatisfied and will report this fraudulent business.
I ordered a solar sensor light and after a long wait, it finally arrived. I installed it, but it stopped working within a week. After contacting them via email, I was asked for a video of the faulty light, which I sent, but never heard back. I sent several follow-up emails with no replies, only generic messages about paying for an extended warranty on a product that failed within its standard warranty. Their contact number is also disconnected. Avoid this company at all costs.
My child loves this device. It’s intuitive and easy to use right away. I highly recommend this tablet; it’s sturdy enough to withstand drops, although it doesn't handle water well. We're now considering whether to replace or repair it after an incident.
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Our Story
One Tap Wireless was founded to solve the problem of owning more than one smart device and needing them all to be fully charged - ready for a full day's work. The problem is - the inconvenience of needing multiple chargers on your bedside table or work desk to power your Smartphone, watch, and earbuds.
We found that a lot of users often neglected their much-loved devices solely because of the nightmare of charging more than one device at the same time! It was also apparent that people with less precise motor skills find plugging a tiny cable into their everyday device, a bigger task than it ever should be.
That's why we decided to launch our first product, the PowerBase 3-in-1 Wireless charger, which has taken the internet by storm over the last year. Our small business now has thousands of customers Australia-wide and we endeavour to release more products that improve our customers experience in their day-to-day actives.
Our Vision
We truly believe that as we become more and more dependent technology, wireless charging is the future of charging all smart devices. It's simply faster, more convenient, and efficient. We are also everyday users of smart devices, that's why we only offer functional products without sacrificing style, simplicity, look, and feel.
Our Company Values
1. Excellent products
2. Excellent customer service
3. Excellent prices
As a service provider to thousands of global customers, we uphold a responsibility to ensure that all of our customers are satisfied with their purchases and have a positive shopping experience with us. Our focus creating a happy community backed by our customer first approach to any service we provide.
Thank you for visiting One Tap Wireless, we hope you had a pleasant experience!See more
