Review Time
The products were indeed lovely, but I experienced significant frustration with the customer service, which only provided AI-generated responses. The initial dispatch email contained a tracking link that led to a page without any tracking information. Fortunately, I managed to find the details in my account. However, my order was with the courier for a week without any tracking updates, and I received no helpful responses. The 'live chat' feature was an AI bot that promised to connect me with an agent, but after waiting an hour, no one came. I also submitted a support form, only to receive a generic AI reply stating that my query was about shipping, which didn't help at all. Overall, it was a frustrating customer service experience for a coat that took two weeks to arrive.
Hello,
I want to express my satisfaction with the items I bought; they arrived in excellent condition and met my expectations. However, there was an error in preparing the package, as my address was incorrectly written despite being accurate in the app. This led to significant inconvenience in receiving the delivery. I kindly request more attention to this detail in future shipments. Thank you for your understanding.
Hallo, ik wil graag opmerken dat ik zeer tevreden was met de artikelen die ik heb gekocht, die in perfecte staat en zoals verwacht arriveerden. Echter, er was een fout bij het voorbereiden van het pakket, aangezien het adres verkeerd was geschreven, terwijl mijn adres correct in de app staat. Dit veroorzaakte aanzienlijke overlast voor mij om de levering te ontvangen. Ik vraag vriendelijk om meer aandacht voor dit detail bij toekomstige zendingen. Dank u voor uw begrip.
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