Review Time
my experience is totally different and its great they send me the best quality i think this bag is very good for daily use first i was afraid to order but month of seeing ads finally i decide to order and im impressed with the quality lather is soft and premium straps are not lose or uncomfortable libracases has great variety i will shop here again soon.
my experience is totally different and its great they send me the best quality i think this bag is very good for daily use first i was afraid to order but month of seeing ads finally i decide to order and im impressed with the quality lather is soft and premium straps are not lose or uncomfortable libracases has great variety i will shop here again soon.
Bag advertised as luxuary leather but not any type of leather l am familiar with, more like a pvc type material. Overall good design and just what l wanted but very disappointed with the material used to produce the bag. Ok for everyday, throw it around use but definitely not a bag l would take out. Should have looked at trust pilot before ordering. Haven’t tried to return it as l know it’s going to be a problem as l dare say it’s come from China.
Ordered what was advertised as genuine leather tote bag and wallet albeit at reduced sale price. Nowhere in the info did it say it was actually faux leather/plastic .When it arrived late, on opening package I was appalled at the rubbish quality and material this bag was made from. I am now going to attempt to get money refunded / send back to Australia even though sent from China?Please people do not buy from this company!
Libra cases are a scam . The products are NOT LUXURY LEATHER but synthetic vinyl. The straps are thin and the clasps weak and frail. The customer service is disgraceful. ;- if you want to send the items back you have to send them back to Australia. THEY Libra expect the customer to pay for the shipping. Then after they( LIBRA) have inspected the item/items will decide if you get a 10% refund. BTW; A similar hobo bag and wallet can be purchased from cheap websites for less than £10.00. Libra are breaking trading standards legislation and should be banned and reported to trading standards, Watchdog and other consumer programmes..
If I could pick 0 or -0 I would. I have been waiting for weeks to receive my bag and the site for tracking is not accessible. AI Emily told me to try the same link as the one I had and again it doesn't work. Since I was purchasing the bag for a gift to a friend, I asked to cancel my order and requested a refund. Have NOT heard back from them so all I have is that the order was placed and packing slip made. I guess I just write this up to experience. Wish I had read reviews first like I usually do!!
I am disgusted… ‘Libra cases’ should be banned from doing business. The purses are all vinyl …not leather…this is false advertising and I urge all unhappy purchasers to contact Canadian Consumer Affairs. Their return policy is very misleading…and why should consumers have to return these sub standard products to Australia…when they’re shipped from Mississauga Ontario. Time to put this dishonest company out of business.
Avoid this company!! I purchased the ‘luxury’ hobo real leather bag with free purse/pouch. The company does not tell you until after you have purchased that the product is being shipped by boat from China. It arrived later than the delivery time stated. I would never have purchased if I’d known the shipment was by sea. When it arrived it is anything but luxurious, it is not real leather as advertised. The lining in the side zip was caught in the zipper so it was stuck open half way. Certainly not handcrafted as advertised. I emailed straight away with the poor quality, they asked for photographs, I sent plus a video showing the zip could not be moved due to the lining being sewn into it. The returns policy advertised is a lie, they will not refund in 30days as advertised, I sent them a screenshot of their online policy. They expected me to pay for the refund to Australia even though it was shipped from China, have the tracking evidence to prove, once they decide it’s faulty they would only refund 50% of the purchase price. Had I seen this bag in person I would never have purchased it. I am not spending a penny more in postage costs to Australia from the UK, only to potentially have 50% refunded. I have since read all the negative reviews, I wish I’d researched before I purchased. This is a genuine review and I hope others will read to avoid them disappointment also.
If I could rate it zero I would I really wish I had read all the other reviews before purchasing this bag. How they get away with advertising it leather when it’s PVC it’s doesn’t look like leather and doesn’t feel like leather it’s a total SCAM if you want to return it you have to pay to send it to Australia. They should be prosecuted for false advertising .Don’t buy from this company
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