Review Time
I ordered 2kg filament for 3d printer, but saw a error during the payment. After that I contacted support, and he told me the payment went through, but the plastic I ordered was out of stock and offered me another one. After some deliberation, I replied that I needed the one I ordered and asked for a refund, after that seller simply start ignor me. Three months later, I got my money back through my bank chargeback. Just scam.
I ordered 2kg filament for 3d printer, but saw a error during the payment. After that I contacted support, and he told me the payment went through, but the plastic I ordered was out of stock and offered me another one. After some deliberation, I replied that I needed the one I ordered and asked for a refund, after that seller simply start ignor me. Three months later, I got my money back through my bank chargeback. Just scam.
The payment platform not working for years. After you buy you instantly receive a payment error. Take days to get response to verify the payment. The owner does not answer to phone calls or emails, only whatsapp after calling several times, giving short excuses to delay the request. "I'm checking it"," I'll tell you later", "Arrives tomorrow". He does not respond to refund requests on email, and sends the items even if you ask him to refund it, with no tracking information. The order does not get updated in the website. Still can't tell between scam or simple incompetence.
I used to order from this site without issues, but my most recent purchase has been a complete nightmare. Parts have not been sent, and Hugo, who runs the operation, keeps making one excuse after another. Now he’s gone totally silent and ignores all my messages.I placed my order at the start of the year and have received absolutely nothing. Initially, Hugo promised multiple times that it would be shipped, but after countless delays, he just stopped replying. I really needed these parts, and it’s clear I’m not going to get them. This is a scam.Save yourself the frustration and loss. DO NOT ORDER HERE.
Similar experience to many others. Ordered in January, now end-May and nothing has arrived. Emails go unanswered, though oddly the chatline on the site elicits a response. I have been promised the item but each time nothing arrives.This is either a simple fraud with positive reviews left here by the perpetrator, or the online shop owner is totally incompetent.
Scammer.Hugo is a simple scammer, I didn't check trustpilot before buying on his website but since 2 months it's just "I'll send it next week because it's bank holiday" or " we are still waiting to prepare it".I can provide screens of the conversation but idk how to post pictures.
Hugo is a piece of work.I ordered 3 rolls of PLA 7 months ago. Fairly straightforward. Just find 3 rolls, if they don't quite match, no big deal in my books, it's PLA, give me a good quality product, maybe a notification if you need to substitute, or you can refund me, no big deal, whatever is easiest.Two months ago, I realize I haven't received the product. Guess they lost it and I forgot, I'l send an email. No reply. Same thing two weeks later.Then I use the chat feature and start getting replies:- "I'll take care of it"- "Issues with the shipping label"- "I'm out of office"Mind you I had to go back to his website every week to get these updates.Then I find the phone number. Works the first time, no doesn't reply anymore.I've seen screenshots of him saying the bank has issues for the refund, client gets no refund. I've seen many instances of him not shipping out items. Avoid his store at any cost. A lesson learned to check trustpilot. At least I can (just barely) still chargeback.
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