originalduckhead.com

4.4
4.4 Based on 138 reviews

We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.
 Our umbrellas are handmade using age old techniques adapted to o...

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Average Rating

4.4

/
5

138 Reviews

5 Star
80%
4 Star
5%
3 Star
2%
2 Star
5%
1 Star
8%

All Reviews

Filter Reviews

Review Time

Loraine Powell
Wonderful Experience Despite Product Concern

I encountered an issue with my umbrella and contacted the support team for assistance. Although the damage wasn't covered under the standard warranty, the representative was exceptionally understanding and made a special effort to provide a replacement code as a one-time exception. The communication was clear, friendly, and prompt. I truly appreciate the support and the willingness to go above and beyond the usual policy. Outstanding customer service!

5
Date of experience: Dec 03, 2025
Exceptional Support from Customer Service

I encountered a problem with my umbrella and contacted customer service for assistance. Although the damage was not included in the standard warranty, the representative was extremely understanding and made an effort to provide a replacement code as a one-time exception. The communication was clear, friendly, and timely. I truly value the support and the readiness to go above and beyond the usual policy. Outstanding customer service!

5
Date of experience: Dec 03, 2025
Earl
Charming and vibrant umbrella, a long-time desire fulfilled

This charming and vibrant umbrella is everything I hoped for since childhood—sturdy, well-constructed, and eye-catching. It arrived promptly, and the support team was quick to assist and very helpful. I'm definitely a fan, and I appreciate their ethical approach as well.

5
Date of experience: Dec 02, 2025
Kylianda78
Charming and Colorful Umbrella

This umbrella is charming and colorful! I've wanted one like this since I was a child. It's sturdy, well-crafted, and eye-catching. It arrived quickly, and the customer support team was very responsive and helpful. I'm a fan, and I appreciate their ethical practices as well.

5
Date of experience: Dec 01, 2025
Clara
Exceptional Customer Service!

The customer service is truly exceptional! I recently purchased an umbrella I had wanted for a long time, but it arrived with a chip on the beak. I reached out to the support team, and they responded immediately, arranging a replacement. I'm very pleased and thankful!

5
Date of experience: Nov 28, 2025
Betty Scott
Astonishing Customer Support Experience

I was genuinely amazed by the outstanding customer service I received! I hadn't received my package, and tracking showed damage at the storage facility. When I contacted the company, they made it incredibly easy to reach out. I sent my email that evening, and by the next morning, I had a detailed plan to resolve the issue. The process was easy, fast, and straightforward— I couldn't be happier. What a fantastic company!

5
Date of experience: Nov 21, 2025
Wilmon Turner
Fantastic Company to Interact With

I adore the colors of these umbrellas. When I had an issue, the support team was extremely friendly and helpful. 🙂

5
Date of experience: Nov 20, 2025
Forever a Fan of This Brand

This is the only umbrella brand I will purchase. I've always admired their story, commitment to ethical practices, and designs that blend classic style with joy. After replacing my beloved umbrella that lasted nearly ten years, I reached out about a repair after it broke in a storm. The representative kindly informed me they usually only cover damages under warranty but made an exception for me. That thoughtful gesture truly made my day. Their customer service is exceptional, and it reinforces my loyalty to this brand. I will only buy from them moving forward. Love this brand forever!

5
Date of experience: Nov 19, 2025
Karli Turner
Exceptional Customer Experience

A truly beautiful umbrella paired with excellent customer service. Everything about the design and packaging is high quality, and it feels substantial. I needed assistance with a minor issue and connected with a real person quickly. The resolution exceeded my expectations. I wholeheartedly recommend both the product and the company.

5
Date of experience: Nov 14, 2025
Janie
Excellent Service

The product is of high quality, and I had a fantastic experience with their customer service. Highly recommended!

5
Date of experience: Oct 24, 2025

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Business Details

  • We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.


    Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.See more

  • email hello@originalduckhead.com
  • language https://www.originalduckhead.com

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