ornamentshop.com

4
4 Based on 1.2K reviews

FREE personalization & order 5+ for FREE SHIPPING! Find 5000+ custom hand-personalized 2019 Christmas ornaments for family, friends, pets, hobbies, occupations and many more. Shop for beautiful unique ornaments to gift or cherish as a keepsake on your ......

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Average Rating

4

/
5

1.2K Reviews

5 Star
65%
4 Star
6%
3 Star
5%
2 Star
5%
1 Star
18%

All Reviews

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Review Time

Andrea Beyreuther
Do Not Order

Do Not Order: when you ask, where your items are, they try to tell you you didn't Pick Up, it was sent back and now it's lost...Of course they do not want to give you your Money back, they want to deduct their "loss"

1
Date of experience: Feb 11, 2025
Mary Curry
Military Boots

I ordered a personalized Military Boots. There was an issue with the Delivery as the package got lost. They shipped another out very quickly with NO issues. Well worth the wait. I didn't want the 2D Flat Ornament but one that was an actual Ornament. I'm glad I purchased. Thank You ♥️ 🪖🥾

5
Date of experience: Jan 16, 2025
Lora
The ornament I ordered was very nice…

The ornament I ordered was very nice but arrived with a broken piece. It was promptly replaced at no additional cost. I was very happy with customer servicer in that regard. As far as customer service in general, my emails are never answered and it's impossible to speak with someone by phone. I don't find this consumer friendly

5
Date of experience: Jan 14, 2025
Granny P
Buyer Beware!!!

I placed an order for several ornaments on January 7, 2024. The holiday rush is over, I had no response as to when my order would be received. Nothing extraordinary about them. I finally contacted Customer Service by email (no phone!) I was told they needed my order number, which I had included but sent again for a second time. Another person replied, said they were moving and unable to lookup any orders. Were the computers moving too?? Here it is end of January and no response and no order! I did receive a spam message that said sorry here’s a 20% off discount. No way am I ordering again from them! Personally, I think this is a rip off company. I will never order from them! I think we should have our head examined to do so. I have found nothing but weird things on Google when I search Ornament Shop. I’m not even sure I believe the reviews on here except for the Negative ones, of which now I have my own. Will I ever get a refund? Doubtful. Buyer beware!!!

1
Date of experience: Jan 07, 2025
Grace H
they cancelled my order...........

UPDATE: They cancelled my second order with no reason why... I have placed a third order (it showed certain colors were out but I ordered a different one this time) I ordered two identical ornaments for two of my granddaughters. I later received an email stating that they were out so my order was only half filled and the last letters of the words were cut off. In a later email I saw that there was a huge 70 percent off sale and re-ordered both ornaments. (Personalized) and they sent me an email stating I had not finished ordering but they were in my cart. My husband remembers clearly that I had paid. So for the third time I ordered the ornaments. I asked numerous times for someone to call me and their response was that they did not have a phone. My response was someone "could" use their personal cell phone and just block the number. UGH we shall see how this last order is...

1
Date of experience: Dec 17, 2024
customer
Customer service

I received my item damaged and it was replaced right away. I am sissified with their customer service.

5
Date of experience: Dec 12, 2024
Barbara Reidy
The ornaments are lovely and customer…

The ornaments are lovely and customer service is tops.

5
Date of experience: Dec 12, 2024
Tracy
Twice I have received a broken…

Twice I have received a broken ornament. The original and then the replacement.You cannot reach anyone by phone. And it takes days for an email to process.I’m a month after Christmas and still do not have my replacement ornament.

1
Date of experience: Dec 11, 2024
Dorothy
have been getting our ornaments from…

We have been getting our ornaments from you for years and years. Never any mishaps til this year and we were missing a couple of ornaments from order but you took care of it right away and we recieved them in time for Xmas. Thank you so much and we will continue to get our ornaments here.

5
Date of experience: Dec 11, 2024
customer
Still don’t have ornament

Still don’t have ornament. First order on November 26. You reordered in early December. No way to talk to a human. Have sent numerous customer service emails. No answer except in the handling stage. Special ornament for engaged couple for Christmas. Where is it ?

1
Date of experience: Dec 11, 2024

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Business Details

  • FREE personalization & order 5+ for FREE SHIPPING! Find 5000+ custom hand-personalized 2019 Christmas ornaments for family, friends, pets, hobbies, occupations and many more. Shop for beautiful unique ornaments to gift or cherish as a keepsake on your ...

  • language https://ornamentshop.com

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