Review Time
I received my Orphek OR4 iCon Reef Day Plus LED Bar today.Negative points: • The lighting power is weaker than expected. My cheaper lights actually perform better. • You cannot dim different color groups individually — only the entire bar at once. For a 120 cm model with 36 LED chips and 4 color groups, this is disappointing. • No return policy: according to their own website, “Orphek maintains a strict No Return Policy. Once an order has been shipped, it cannot be canceled, refunded, or returned.” This is the first time I’ve seen an online store operate without a return option, and I’m not sure it’s even legal.Positive points: • Installation was straightforward, and connecting to Wi-Fi and Bluetooth was easy.
I can only agree with James.After a good two years the UV LEDs were broken and unfortunately because they were out of warranty I had to buy an entire panel. Actually that can't be the case with LED...Lousy service for an expensive price. too bad!
As much as I love my Orphek lights the customer service and help is poor.Being able to simple get a tracking number from an order number has and is still taking an ordeal.When you pay for a product you expect to receive it. And so far I've been told its in stock, but to no avail.For a product that is not by any means cheap, I think I'll look elsewhere for a better experience if things don't go right. Which they rarely do...
OR3 Sky Blue. Failure of a single LED after 13 months of ownership knocked out half the bar, I was told to suck eggs by the company, which is disappointing. Poor customer service, and a poor quality product. The entire point of LED’s are that they should last for a long time. Every other LED fixture I have used has been 4years plus in usage without a failure. Advised to just buy an entire new fixture.I Re-soldered a new LED (easily available online for a few pounds) which fixed the problem and then a different LED failed two months after! Don’t really trust the electronics after that, so removed from the tank. Quite an expensive paperweight after that. Great when it was working though I have to say, just overall poor quality and customer service, and I wouldn’t recommend you purchasing from them, over competitors in the same market- who are more likely to look after you.
OR3 light bar 900mm blue plus. Preferred on Thursday and received following Monday. That’s fast. This is a great lighting bar. Penetrates my 2 feet deep reef tank to the bottom. Makes the corals pop. I was without my old bar for about a week and the hard corals were very unhappy. In goes this new light and the corals were all open again within 24 hour. I rate the bar very high due to the quality versus the cost.
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