Review Time
OSS worldwide movers were supposed to handle the Australian portion of my move from the USA to Australia. They did nothing well. They started out being extremely unresponsive. When I finally did connect with someone she made multiple errors in the process of getting the household goods to me. When I asked for help fixing the errorsthat she had made I was instructed that it would cost me more money and also more time filling out more paperwork to the Australian government with no help from them. I have been extremely unhappy with their service And would not recommend them.
Below is a complaint I sent to OSS over a year ago, but this has been ongoing since 2016! They lost and/or stole over $52,000 USD worth of my wife's belongings and want to pay out $9,000 AUD of it. How a 3 seater couch weighing over 450 kg is lost is beyond me. I have also attached pictures of some of the broken/damaged items. It appears while the items were in storage (Oss provided the storage and packed and moved everything), rodents got into her belongings. Thousands of dollars in clothes ruined. Obviously these aren't all of the items (the most valuable are missing entirely).Please, if you care about your belongings, if pictures of family members that are no longer on this earth matter to you, if gifts from those family members matter to you, DO NOT use this company.They may have positive reviews here and there, but do you really want to be the one where they drop the ball and never make you whole again? Do you want to lose some of the most important memories in your life which can never be replaced? After seeing what these people have done to my wife, I wouldn't wish it on anyone."It would be easier if I could forward the original correspondence. My wife hired OSS World Wide Movers back in 2016. They held her property in storage until 2018. In 2018 we called for it to be delivered to Tampa, FL USA. Upon delivery there were several large items missing, countless damaged items, and items that were never accounted for on the packing list. The 3 seater couch and coffee table alone were worth over $15,000. My wife has a hard time discussing our issues with OSS due to the trauma of all of her personal items damaged or missing (picture albums of family members that are no long around being key).We have spent time discussing with OSS an insurance claim since 2018, but most recently I have been trying to handle it on her behalf due to the stress caused. Currently the items in question total to over $52,000 USD (this doesn't include priceless items that we haven't put a price tag on at this time, we would like to avoid litigation due to the distance at the moment). OSS has offered a total of AU9200, which doesn't even cover the coffee table that is somehow just missing, not even damaged.We have tried to settle this out of court between us and OSS; however, it has been over 1 year since they last responded and we need resolution on this matter so we can move on with our lives.I have offered to accept less than half of our items' value to end this; which is $20,000 USD."
I used OSS to move from Brisbane, Australia to the UK and it was a really positive experience in what was a very stressful time. The packing crew were friendly, nothing was too much trouble for them and the office staff were always professional and responsive to my many queries. I found them to be competitively priced and it didn't take too long for our car and effects to depart Brisbane in a shared container. Would recommend!
OSS is fine but the companies they partner with in the USA are appalling in every way. Unprofessional behavior, poor packing techniques and materials, unhelpful. Unfortunately OSS basically washes their hands of the terrible movers they partner with. Never again!
We used OSS Removals based in Sydney Australia to move from Sydney area to Washington state in the USA. Of roughly a dozen moves including 6 overseas, OSS has been by far the worst company we’ve worked with for a move. They took nearly a year to so the move, they lost 8 cartons, failed o provide 6 wood crates we paid extra for to safeguard antiques, and added numerous additional charges after the move had begun. They are unethical and incompetent. Avoid them at all opportunities because they are very unprofessional . Horrible experiences.
We moved a year and a half ago from Australia to Italy. The process was smooth up until we payed, after that it became a horrible experience. The moving team completely ignored how we named and numbered our boxes and did their own thing, result? When we finally received our boxes, 5 of those were and still are missing. We didn't get any communication by the shipping team until we prompted them and followed up (sales team said shipping was going to take 2 months, we received our boxes more than 5 months later). The company they used in The Netherlands sent a poor overworked, overtired mover who didn't tell us he was going to be late, then called at 11pm wanting to unload 5 cubic metre of stuff, then told us he was coming at 6am?! and ended up arriving at 11am because he slept in! He unloaded everything so quickly I didn't have a chance to check the boxes. After one day we realised 5 of them are missing and we contact them immediately. Not only we've been completely ignored and told we were wrong but also the insurance claim we filed for the missing boxes and broken items was 100% dismissed. The worst company ever, we won't ever use them ever again.
OSS were incredible & affordable from start to finish! They made a stressful situation bearable as I had to ship my fathers estate in Sydney, 20 yr, two story apartment of valuable antiques & so forth...where my wrapping handy work was sub-par at best they swooped in & made the necessary adjustments-I wish I knew they would of helped with that from the beginning as that would of made my life so much easier, but truly truly grateful none the less !!! Please dont hesitate to use this Co. they were superlative in every way, also it was alll delivered relatively fast within 1-2 mth window, door to door to a remote region in New Zealand, unbelievable service. Thank You!!!!
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OSS is a Moving Company Specialising in International Moving and Relocation.
Our membership of all major International moving industry associations is your guarantee of reliability and quality assurance when moving overseas.
Since 1969, OSS World Wide Movers have provided complete global door to door moving services.
That’s over 50 years of specialist international moving, and over 200,000 international moves.See more
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