Review Time
I ordered 2 products from them and they had a ongoing offer , if the product is over 1k bdt the delivery will be free all over bd. They first called and confirmed everything but at first they tried to scam us in call by saying u need to pay delivery fee but we said about the free delivery then they agreed . later after 3 days they again called in the morning, I was sleeping so I couldn't pick it up. Later when I call them back , they couldn't even recognize anything about my parcel even with all the info provided. Then I contacted them in Facebook and they are saying my order wasn't confirmed and as I didn't receive the call ,it's automatically got rejected. And now in their website , free delivery is only available in Dhaka.
I ordered 2 products from them and they had a ongoing offer , if the product is over 1k bdt the delivery will be free all over bd. They first called and confirmed everything but at first they tried to scam us in call by saying u need to pay delivery fee but we said about the free delivery then they agreed . later after 3 days they again called in the morning, I was sleeping so I couldn't pick it up. Later when I call them back , they couldn't even recognize anything about my parcel even with all the info provided. Then I contacted them in Facebook and they are saying my order wasn't confirmed and as I didn't receive the call ,it's automatically got rejected. And now in their website , free delivery is only available in Dhaka.
They have automatically saved my debit card information in their payment gateway and will not change it at all. I sent multiple complaints emails and had talked with their customer care people numerous times. They always reply that they are looking into the issues but they actually is not checking at all. Another customer care representative even told me that they actually do not check emai (in 2026!!!). There is no guarantee that a fraudulent transaction will not happen with my card information. Do not trust this site at all with your financial information. If needed, do Cash on Delivery. The most freaking thing is it is run by one of the largest company in Bangladesh, RFL.
I ordered this item as a special gift for my child’s important occasion. The order was confirmed over the phone, and I completed the full payment immediately.On the expected delivery date, I received an email saying the order was canceled with no explanation. When I called customer service, they claimed the item was “out of stock” (something that was never mentioned in the cancellation email).Here’s the worst part: the product is STILL shown as “in stock” and available for purchase on their website even now.To test what was going on, I called again pretending to be a new customer and asked if the same item was truly available and could be delivered. The agent confidently said, “Yes, it’s in stock, you can order it right now.” When I revealed that I was the same customer whose order had just been canceled for the exact same reason, there was a long silence. A few minutes later, the agent came back and suddenly said, “Sorry sir, actually it’s not available.”This proves there is zero coordination between their inventory system, website, and customer support team. They are happy to take your money and confirm orders for items they don’t actually have, then cancel at the last moment without any proper communication.The customer service is dishonest, inconsistent, and completely unreliable. Because of this terrible experience, my child did not receive their gift on time for a very special day. I strongly advise everyone to stay away from this company until they fix their inventory management and train their staff to tell the truth.Very disappointed and will never order from here again.
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