Review Time
Order on the 25.1.26 and item that stated it was instock on there website after a few days of not receiving my item contacted the company for a reply 2 days later to state it was a Pre order and had to wait for a week or so after 2 weeks still nothing asked for to cancel the order to be told there's fee's that need to be taken from the refund so I contacted my bank explained this scam and got my money refunded and to this date haven't heard or received anything thing from this shambles of a company steer well clear ordered from another company arrived the next day
I placed a pre-order for a DAP a month ago, expecting delivery by the end of November. That date has passed, and I have not received any response to my emails regarding order cancellation as per regulations. Additionally, their terms and conditions include several clauses that seem illegal, such as restocking fees on mandatory returns. Luckily, I paid with a credit card, so I can initiate a chargeback, as I have serious doubts about the integrity of this seller. I recommend ordering from more reputable sources with established customer service.
I placed a pre-order with this company a month ago, expecting delivery by the end of November. That date has passed, and my emails requesting to cancel the order have gone unanswered, violating consumer regulations. Their terms and conditions include questionable clauses like restocking fees on returns. Thankfully, I used a credit card, so I can initiate a chargeback, as I suspect this company may not be legitimate. Consider ordering from a seller with a proven track record instead, or you might lose your money.
After three decades of online shopping, nothing prepared me for the ordeal with this company. Every email I sent has been ignored, and there's been no update on my item; the app just says it's on the way for over a week. I've tried to cancel via email, but received no response. It's incredibly frustrating. Even if they offered the item at an extremely low price, I’d still prefer painful alternatives. If this is how they treat new customers, I dread to think how they handle issues. I'm planning to cancel through my card company soon. It's simply not worth the trouble; stay away! *update* The card company is now involved. THIS DOES SEEM LIKE A SCAM based on their terms.
The response time is very poor. It often takes over a week for replies, or I receive no replies at all. My product took almost four months to arrive, and even then, there were issues with the delivery service. I won't be ordering from this company again!
I was informed my CD player would arrive last Friday with tracking details, but I received neither. This is a time-sensitive gift, and despite explaining the situation to the support team and sending multiple messages, there has been no response. The lack of communication is making me doubt the reliability of this service.
Extremely poor customer service; no one responds to emails. I ordered from this company and waited 12 days without receiving anything, and I still haven't gotten my refund back. Please, avoid ordering from this service; it’s a complete waste of time.
I can't praise the service from the representative enough. I sent a message about a product late at night, expecting a response the next morning, but received a reply within minutes. I was advised to purchase directly, which was beneficial. Overall, a great experience! The item I purchased was in excellent condition. As a first-time user, the build and sound quality are impressive. If you're looking for high-quality audio and good service, consider checking this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio.
We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence.
At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs.
We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.See more
