otticanet.com

4.1
4.1 Based on 359 reviews

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Average Rating

4.1

/
5

359 Reviews

5 Star
76%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
20%

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Heather Brooks
Great customer service & easy returns…

Great customer service & easy returns process. Highly recommend

5
Date of experience: Mar 08, 2024
Felix Cook
The team at OttocaNet was so helpful!!

The team at OttocaNet was so helpful!!! We have an event in London and needed a specific pair of sunglasses for a look! Not only did they get the glasses for us, they got them to us in time for our departure flight! They engaged the whole time and offered different solutions for a “Just In Case” scenario! Solution based and friendly! Thank you team!

5
Date of experience: Mar 01, 2024
Nigel Kelly
The team at OttocaNet was so helpful!!

The team at OttocaNet was so helpful!!! We have an event in London and needed a specific pair of sunglasses for a look! Not only did they get the glasses for us, they got them to us in time for our departure flight! They engaged the whole time and offered different solutions for a “Just In Case” scenario! Solution based and friendly! Thank you team!

5
Date of experience: Mar 01, 2024
Caroline Walker
Great customer service and promptness

Great customer service and promptness. The pair I ordered were no longer in stock. I was notified very quickly of this via email and given the opportunity to receive a prompt refund of repurchase which I did.The pair I then ordered was received by mail very quickly and with no problems at all.Thank you Ottticanet

5
Date of experience: Feb 16, 2024
Noel Carter
Great customer service and promptness

Great customer service and promptness. The pair I ordered were no longer in stock. I was notified very quickly of this via email and given the opportunity to receive a prompt refund of repurchase which I did.The pair I then ordered was received by mail very quickly and with no problems at all.Thank you Ottticanet

5
Date of experience: Feb 16, 2024
Saviden
The Real Deal! Great Price, Service & Communication!

Otticanet made this Valentine's Day purchase quick and very easy. I knew the model of the sunglasses I wanted to get my wife. They were $550CAD at Sunglass Hut in Canada and $357CAD at Otticanet, plus a 15% off promo code. Ordered to get them by the 14th, they were here all the way from Italy in 4 business days. No customs fees, duty fees or GST. They took care of all that! All the correct etchings, logos, measurements, and a finely engraved serial number on the right temple.A+ service and would definitely buy again! Thanks for saving me $200!

5
Date of experience: Feb 07, 2024
The Real Deal! Great Price, Service & Communication!

Otticanet made this Valentine's Day purchase quick and very easy. I knew the model of the sunglasses I wanted to get my wife. They were $550CAD at Sunglass Hut in Canada and $357CAD at Otticanet, plus a 15% off promo code. Ordered to get them by the 14th, they were here all the way from Italy in 4 business days. No customs fees, duty fees or GST. They took care of all that! All the correct etchings, logos, measurements, and a finely engraved serial number on the right temple.A+ service and would definitely buy again! Thanks for saving me $200!

5
Date of experience: Feb 07, 2024
Randy Cook
Absolutely horrendous! STAY away!

Absolutely horrendous! STAY AWAY! I ordered a pair of Prada glasses that were damaged when I received them. I emailed straight away showing the frame is bent and questioned the authenticity of the glasses. I’m from syd and they suggested I go to a local store to fix and reassured me they’re real. We don’t have their local store here! Anyway the refuse to refund it and deny its manufacturing defect and they said this happens all the time from “temperature”. They offered an exchange if I pay for the shipping and delivery fees! They refuse to just take it back and refund me. I went and got them checked by an authentication professional and he CONFIRMED that they’re not real Prada.

1
Date of experience: Feb 05, 2024
Lizzie Coleman
Absolutely horrendous! STAY away!

Absolutely horrendous! STAY AWAY! I ordered a pair of Prada glasses that were damaged when I received them. I emailed straight away showing the frame is bent and questioned the authenticity of the glasses. I’m from syd and they suggested I go to a local store to fix and reassured me they’re real. We don’t have their local store here! Anyway the refuse to refund it and deny its manufacturing defect and they said this happens all the time from “temperature”. They offered an exchange if I pay for the shipping and delivery fees! They refuse to just take it back and refund me. I went and got them checked by an authentication professional and he CONFIRMED that they’re not real Prada.

1
Date of experience: Feb 05, 2024
Gavin Baker
In love

Everything was excellent from the customer service to shipping. 100% in love and I will be ordering more.

5
Date of experience: Jan 22, 2024

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