Review Time
Extremely frustrating experience. The items are overpriced and poorly made. I ordered a tunic in my usual size, but it arrived too small. With high shipping fees, I ended up paying too much for the item. When I tried to exchange it, the customer service informed me that exchanges are not offered. I have to return it for a gift card or a reimbursement to my card. I paid over $55 for the blouse, but if I want a reimbursement to my card, I will receive $34 minus a $10.99 return fee. If I opt for a gift card, I will get $34 but without taxes or shipping fees. This feels unfair as it seems they are taking away from what I initially paid. I will not order from them again.
I ordered next day delivery for $40.00 on 12/18 for a birthday gift on 12/23, but I didn't receive the shoes until 12/26, after Christmas. I called multiple times for a tracking number, but the representatives couldn't provide a confirmed delivery date. When I attempted to return the item, I was informed of a $10.99 return fee, and my original shipping costs would not be refunded. The box arrived damaged, and I decided to keep the item since it wasn't worth the hassle of returning it for just $20. I will never order from this store again.
Very unsatisfactory service. I ordered 4 pairs of boots but never received them. They took my money immediately, but I had to wait 21 days for a refund. I was told that the order never left their warehouse, yet I was still made to wait. I will never order from them again, as I was really looking forward to those boots.
My order was shipped to the wrong address. When I called for assistance, they claimed they couldn't help. I contacted the shipping carrier and they said the issue could be resolved if the vendor contacted them to remove shipping restrictions. When I relayed this to the vendor, they refused to take action. I was left without a solution, and when I asked to speak to a supervisor, I was told they were unavailable. I had to involve the shipping carrier directly, only to find out the vendor hung up on them. Avoid buying from a company with such terrible customer service.
This company used to be a reliable option for plus-size clothing. I used to shop confidently, but after their recent changes, the sizing and quality have drastically declined. The return process has become complicated and expensive. Additionally, the constant barrage of emails is overwhelming. I tried to unsubscribe, but it hasn't worked. It's disheartening to have to block them, but they leave me no choice.
Do not shop here; it feels like a scam. I spent $70 on ankle boots, which turned out to be too small despite ordering a double wide. They offered a refund of $53 on a gift card or $33 to my bank card. After multiple calls and emails, they eventually sent the $53. I can't help but wonder how many others have been shortchanged. Good luck if you decide to shop here.
I've been a loyal customer for years, but my recent order didn't arrive. It was returned twice due to missing my suite number. I received a refund for the merchandise but not for the shipping costs. After 12 days without the promised shipping refund, I contacted customer service again, only to be told they had issued it, but I never received it. Their response was simply dismissive.
This company deserves a negative rating. Their customer service is terrible and their return policy is exploitative. They sent the wrong size, and to get the correct size, I would have to return the item for a gift card or pay a $10.99 fee for a refund. It's unacceptable.
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