Review Time
So far not really happy with ottonova. Everything looks slick and easy to use, BUT1) My onboarding representative was Aspen, very kind but gave me false information that cost me receiving my visa regarding what I need to prepare for a visa application (that my contract with ottonova alone would be enough to obtain my residence permit, not true).2) I just got denied from an appointment that ottonova scheduled for me because I didn't have an insurance card.. when I asked them about it they said that that is strange behavior of the dentist, and there was a delay with the card provider and they weren't sure when I'd get it. I have faith still that ottonova will be ok for some reason, but so far it has been an expensive series of misinformation
I went through the process of signing up with ottonova and it was very smooth.Ottonova support always reacted very quickly on all my questions and requests. It is really valuable for me that all this can be solved my chatting / sending emails, you get response very quickly and you don't have to guess whether mails are being monitored or not.All steps of the process were organised by ottonova and no efforts were required from my side.I hope the service will stay at the same level once I start using ottonova services :)
There is no contact form on the site so I want to leave a "review" here: please teach your marketing managers how to use daily cap on the YouTube advertisement. I watched today several videos and saw Ottonova ad around 10 times which is just super annoying and I would never ever want to use the product even though as an expat I would be a good target group. To do this you go to your campaign in Google Ads -> Settings -> Frequency capping -> Set a limit..
I went through the process of getting quoted for Private Insurance by Ottonova. I was promised during the intake process that my pre-existing condition (mild asthma and seasonal allergies for which I get treatment for through the public system) would not exclude me from their services -- other private insurers in Germany usually charge a small premium for these conditions. After already going through most of the intake which took over 2 hours of my time, during the medical evaluation, the evaluator was very unprofessional and at the end of the call informed me that I most likely would not be able to obtain insurance through them. I was asked to confirm that I have my conditions, then on the next page was told I would not be able to receive insurance, without any explanation of any kind or offer of a higher premium. When I followed up via email with my contact their, she was equally vague and unhelpful. If they refuse to treat people with rather mundane pre-existing conditions like seasonal allergies and asthma, no wonder they have so few subscribers and such a bad track record.
Ottonova has been 10/10 from the moment I signed up until the moment my contract ended. The concierge service helped me get everything I needed and it was all done in English too. Everything with them was quick, very easy and super convenient. The app helps you manage all of your appointments and uploading your medical documents was a breeze. With payment following only a few days later. I would recommend them to any expat looking for insurance. I have only had a positive experience with them!
I’ve been with Ottonova for 8 months now and it’s been a fantastic experience all around. The concierge service is a game changer and the staff is always very friendly. Any medical bills or prescription invoices I’ve sent over through the app were paid right away.I couldn’t recommend Ottonova more!
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Entdecke Deutschlands erste Krankenversicherung, die so digital ist wie du. Online abschließen, App runterladen und Premium-Leistungen genießen.
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