Review Time
A lot of the teachers and classes are great. However, the company as a whole lacks integrity and decent customer service skills. I have had nothing but negative experiences with their customer service. They continuously keep referral coupons that they claim they give when referring other families, and several ongoing additional customer service issues.
Would love once there is a platform that has a lot of the same teachers, but more integrity based customer services and leaders for a newer platform.
The variety of courses is great and my son enjoyed being able to meet people from around the world. There were generally times that coincided with his free time. The UX, customer service, and overall execution could improve in these ways: - The most basic package says that with 80 credits you can take about 1 class a week, however MANY classes cost upwards of 50+ credits / sesssion, meaning that in reality, you either need to pay more (at that point, why not just hire a private tutor - tech is supposed to help scale and reduce cost, isn´t it?) or accept that 1-2 classes a MONTH is what you´ll have available. -We live in Chile, and to give a reference for cost, we pay $45USD / month for 3 weekly, in-person, Tae Kwon Do classes with a qualified professional - that´s about 12 classes a month, in-person, with an international champion. I would suggest Outschool look into regional pricing. -In the last class that my son tried to join, when he clicked the button to open Zoom it kept saying that he was blocked - I wrote to the teacher and she never responded and their customer service is sketchy at best - a couple of knowledge base articles that never really go anywhere. Overall, I think it´s a cool concept that needs refining. I can´t say that I´m satisfied with the experience. We´ve cancelled our membership and will explore other options.
We've used Outschool for years, but with their recent switch to membership subscriptions it's horrible. The plans indicate how many courses will be covered per month, but that is not accurate. The subscription plan does not cover 1, 2, or 3 courses per week. Each course has a defined number of credits that is not related to the credits offered in the membership plan. Canceling membership forfeits previously paid for credits. We recently lost 52 credits when evaluating changing plans and paused our membership. Mathematically, the option to purchase credits to meet the needs of the student will always leave unused credits remaining. It is difficult to figure out how many credits you will need per month without purchasing the higher-level plans. If you are considering using Outschool with the HOPE scholarship I would strongly advise you to go a different route. In addition, the subscriptions are not easily configured for multi-students or homeschooling co-ops.
Over the last few years, we have been fortunate to come across excellent teachers on Outschool across a variety of subjects, including zoology, paleontology, ornithology and visual art. We’ve been very happy with the platform until recently when, without announcing it prior, the platform changed from a pay-by-class method to a credit packaging system. Now I have to ensure I’m not overpaying for the classes my son takes and this is an onerous, anxiety provoking and unnecessary challenge. I see no benefit to the customer for this change.
I had a friend who recommended Outschool to me. When signing up and enrolling my child I specifically looked for an area where I could name her as the one who referred us so she could earn the credits based off their referral program. At first after I enrolled my daughter I didn’t see the credits go through and she stated she didn’t get them. I assumed she needed to attend the class first. I reached back out again after she attended her first class and sure enough nothing. I sent an email to the company regarding this and stating my disappointment with this as I intentionally looked to give her credit when enrolling my child. After sending them an explanation they still refuse to give her the credits where her credit is rightfully due. I find this to be completely absurd that a big company like this can’t right this wrong within days of the child being enrolled and attending her class.
Wish there are more classes availalbe in Hong Kong afternoon time. Most of the classes we are interested in are either late evening, or midnight our time. Suggest to invite more teachers that can offer classes or clubs during our afternoons, or weekends daytime would be perfect too.
I've been with Outschool since 2020 and have gone from a Mega Fan to being on the verge of giving up, and happy to jump ship at the first available opportunity. Teaching quality is still fantastic (if you know where/how to look), which makes this review so hard.Customer service is non-existent at this point. Chatting with other parents, it seems that many of us have noticed this change (and even left OS). I used to get immediate responses that easily resolved the issues, and now I get what appears to be a vague (AI?) response with no follow-up when asked for. I have had $20 in credit sitting in my account for months now, and whether I have the 'apply to membership' toggled on or off is irrelevant - it never gets applied to any payment I make, and customer service refused to give me a real answer about this. Which, of course, is going to make me nervous about putting any more money than that to sit waiting in an account I may or may not be given access to.Beyond this, the introduction of the memberships has just gotten worse and worse. Right now, my kids have been unsubscribed from pretty much all of their classes due to a payment method failure, and when I tried to downgrade to a more affordable amount of credits, it is applying that plan to *next* month only. So even though my kids have had their classes dropped, it is still insisting on an expensive plan payment to cover the credits that it shows are listed in my account, but that (as it explains) won't be applied until my membership payment is made. This is SO much more confusing than it needs to be - and I say this as likely their main demographic (millennial parents who grew up with the internet).It's basically one email for any kind of customer support, and they are fully committed to either not understanding or not helping, but either way, the result is an extremely frustrated family who feels like they are getting jerked around by their kids' school.
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Outschool is an innovative education platform that offers a variety of engaging, small-group classes online to kids ages 1-18. Unlike traditional classes, Outschool classes give kids the unique opportunity to explore their interests in-depth via interactive, live video by experienced, independent educators. You may select private 1:1 and small classes (size is up to teacher's discretion, usually fewer than 10 kids).See more
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