Review Time
I placed an order in September for dining chairs, a coffee table, and a sofa. After numerous follow-ups, they left one parcel in my driveway while I was away. I had specifically requested that no items be delivered while I was traveling interstate. My neighbor informed me that they picked up my parcel when no one was home. They only delivered the chair base, and the legs were missing. Despite emailing them multiple times, they haven't bothered to update me on the status of my order. I regret choosing this service, as I've never experienced such poor customer care in my online shopping history. It's been almost four months, and I'm still waiting for my order. My money is tied up with no response from them.
I receive no replies to my emails about the status of my order, and there's no way to speak to a representative when I call. I only get an automated message stating that someone will reach out, but no one from the support team or dispatch ever contacts me. It seems the only way to get a response is to file a dispute through a payment service.
I had a wonderful experience working with a representative from the company while purchasing a customisable sofa. I couldn't be more satisfied with the service. The consultant was knowledgeable, patient, and dedicated to helping me explore all options to ensure the sofa perfectly met my needs. Their professionalism and genuine concern made the entire process smooth and enjoyable. They truly went above and beyond, and I would highly recommend this service to anyone seeking outstanding support for a significant purchase.
I had an excellent experience with the representative during my purchase of a customizable sofa. Their expertise, patience, and dedication to guiding me through the options ensured the sofa was perfectly tailored to my needs. The professionalism and genuine care made the entire process smooth and enjoyable. I highly recommend their exceptional service and support for significant purchases.
Extremely disappointing! I ordered a TV stand for over $1000 on September 9, expecting it to arrive by November 7! 😢. I've received no updates, and the automated phone calls promise a response within 24 hours, but it's been weeks without any communication. I’ve called and emailed every other day, but no response! I regret not reading the reviews before ordering! I'm unsure how to get help for a refund or to receive my order.
Never order from this service. I bought furniture through their website in September 2025, and as of November 23, 2025, I still have no idea where my order is. Calls go to a third-party service, and they promise to return my call, but it never happens. I only received an email stating they would follow up. I requested a refund since it's been more than 90 days since the tracking number was created, but they can't provide any refund. I still don't know the status of my order or when it will arrive.
My daughter accidentally selected the wrong sized drawers. In a panic, I emailed the service, and they quickly provided options: pay extra for the correct size, credit our payment, or cancel for a refund (minus a 20% fee). Their communication was timely throughout the process.
I ordered an Ottoman for my bedroom at the start of October for early November delivery. No updates, and every time I call customer service, it's an automated response! No one takes responsibility. I wonder if this is an overseas business with no warehouse in my area. At this point, I just want my money back; I'm unsure if I'll receive it.
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