Review Time
The phone i ordered is fine but no mention was made about trade in or how to dispose of my old phone it was only mentioned after i had received the replacement. I am now stuck with a phone i do not want and do not know how to dispose of it.
Bought ultra Apple Watch had damage to watch face , charger was cheap Chinese did not charge watch , strap also cheap Chinese rubber strap
Tried to get reimbursed an no joy !
Don’t buy as they are not genuine sellers !
Fantastic experience from beginning to end. I was worried about purchasing second-hand tech online. Everything went smoothly, arrived faster than I expected, well protected and packaged. I had a small issue with the item which the staff resolved immediately and respectfully without anything being a hassle. So happy that I purchased a second item from them and everything went perfect the second time around. Highly recommend! Thank you guys 👌🏼
Absolutely amazing company to deal with. They are very responsive, have high level customer service and always willing to help their customers.
I have purchased 2 phones from Oz mobiles and both times received outstanding service from their support teams. I won’t but my phones anywhere else. Highly recommend them for their service and quality.
Thank you for my iPhone 12 I love it but still learning how to use it as my previous iPhone 8 is just about out of battery and couldn’t upgrade software or anything! Life savers at a fantastic price ! I will recommend you to everyone- cheers 😄
I had a fantastic experience purchasing a refurbished smartphone for my daughter. The price was reasonable, and the device arrived precisely as described. There were no issues at all with the delivery. Truly awesome!
I had a fantastic experience with the service, as I was able to trade in my phone in under 30 minutes. The representative assisted me throughout the process and took the time to explain everything! I appreciate the team for their quick, straightforward, and fair pricing for the trade-in!
The site was incredibly easy to navigate. Utilizing the filters while browsing allowed for simple, intuitive, and precise comparisons when selecting the right phone within my budget. One of the highlights of browsing was that once I chose the model I wanted to buy, the options for storage capacity, condition, and color made it effortless to further refine and customize my order. The delivery updates were clear, and having access to tracking information made it simple to know exactly when my package would arrive, ensuring someone was available to receive it. Finally, reaching out to customer service was straightforward, and I received a prompt and helpful response.
This is an updated review prompted by a request from the company to remove my previous review. Original rating: 2 stars.
The new rating could be lower…
We'll see how things unfold. I was quite let down when I was quoted $170 for the buyback of my iPhone 11, which is in pristine condition for a 2020 device. Not a single scratch on it. I provided all the details and received that quote. I sent it back, trusting the process, and in the meantime, I bought a ‘refurbished’ iPhone 11 Pro for $409 to replace the phone I returned.
Then, I received an email stating that, due to my battery being at 73% capacity, they would only offer me $30! This email came from a different entity, so it was not even the same company I initially dealt with.
Even accounting for a battery replacement, that still doesn’t justify the difference from the $170 quoted. They would likely resell it for over $400 given its condition, so they are profiting regardless. UPDATE:
I got a call from their support team yesterday, and they expressed regret about the situation. The representative mentioned that he was not well-liked at the company for advocating for customers and offered me an additional $50 because he recognized their mistake… but only if I removed my review!
I complied, received my payment, but I'm reposting this because that feels like blackmail and is not how a business should operate. They should have offered me the full amount they initially quoted, rather than just an extra $50! So…
As you read this, I request the remaining amount you quoted me, which is now $90, for a phone you’ll replace the battery in and sell at a significant markup. If not, this review will remain. Additionally,
Even if you provide the amount you originally stated, I am under no obligation to retract this review! Businesses should honor their quotes and not shortchange customers while attempting to pressure them.
I ordered a refurbished phone in October 2025 and felt a bit hesitant at first since it was my first time buying one. The device arrived exactly as I had hoped and was in fantastic condition—no scratches or dents. I requested a battery replacement, and they confirmed it was at 100%. It even included the original box and accessories. I've been using the phone for two months now, and it has been functioning flawlessly without any issues. I would definitely recommend this service to my friends! :)
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