Review Time
Oz Study Desks offers exactly what students need — functional, space-saving desks that are easy to assemble and built to last. I had a couple of questions before placing my order and their customer service team was super responsive and helpful. The desk was delivered on time and looks even better in person. Great experience from start to finish!
I placed an order for a study desk on 24th May. I received a confirmation email saying that the order is being processed and I will receive an email when it has been shipped.I received another email on May 26 saying that the desk will not be in stock until 10th June. The fact that the desk was not in stock was not specified on their website.I rang on 9th June to enquire about delivery. The customer service representative checked stock and confirmed that stock had still not arrived in the country and that when it does arrive it goes into Sydney first and then orders are despatched to Brisbane after that. So I was told another 2-3 weeks to wait.I could not go for that long without an office desk and went elsewhere. I rang and emailed today (10-06) to cancel the order and request a refund back via PayPal.I was then told that the request would have to go to a manager for approval and that the process would take about a week.The business should not be selling stock that they do not have on hand. At the very least they should clearly specify when the item will be available.I have instigated a claim via PayPal and the Department of Fair Trading.UPDATE: PayPal has now refunded my money 👍👍BUYER BEWARE. Not recommended 👎👎
This company is legit. I was also worried about a scam as initially there was some issues with the delivery tracking (we are in Melbourne), however the online response was very fast. The desk itself is very good quality and made of solid timber. Assembly was a little tricky but overall we are really happy.
Rang up to get address for Melbourne warehouse. Lady didn’t understand English and gave me address that didn’t match on website. Drove to address on website and it’s an old car dealership. SCAM SCAM SCAM. every time I’ve called cannot get anyone who speaks correct English.
I was hesitant to purchase with the reviews here however I ordered and received the following day! Quickest delivery I’ve had for furniture. I’m in Sydney.The instructions were basic but I got there in the end. My daughter loves the extra storage. Only a little disappointed that the drawers are on wooden runners and there’s no soft close option, this also means there’s no stopper so if pulled too far the drawers come out. The drawer in the top of the desk is just a pull out drawer, no runners. Also the 2 drawers fronts painted white have excess paint making it not look smooth. Besides these things my daughter loves her new desk.
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