Review Time
Fantastic service - great communications. I have bought two desks with this company over two years and both times the communication has been great and delivery easy. We were missing one screw part for the recent desk, but after an email with a photo it was shipped next day with an apology and they sent tracking. Great customer service!
I bought 2 desks from here & cannot fault their customer service. Their communication with me was exceptional, I was kept informed at all times, and my emails were answered promptly. They substituted a desk that was discontinued & promptly refunded the difference.
Shocking customer service - I requested to cancel my order a day after purchase due to finding something else more suitable, at that time, the order had not been dispatched yet, and a customer service rep replied saying they would process the request. The following day I still hadn't heard back so I followed up and was told it had been dispatched however I still hadn't received dispatch notification and when I checked the order status, it said it was still waiting to be dispatched. They continued to say it was too late and it had been dispatched and that if I wanted to return it I would have to pay for return postage, even though they should have actioned the request when they first responded to it - their counter argument to this point was "This is an automated reply from our AI system." - Overall really disappointing experience. It's now been a week since all this happened and I still haven't received the item or any postage updates. Not even convinced I'll be receiving it at this point.
I recently purchased a student desk from Oz Study Desks and couldn’t be happier! The quality is outstanding, and the design fits perfectly into my home office. What impressed me the most was how well-packaged the product was and the quick delivery — it arrived within just a few days! If you’re in Australia and looking for durable, stylish, and affordable study desks, this is the place to shop. Highly recommend!
I recently bought a study desk and two chairs from them. They delivered the study desk first and then the two chairs has not arrived . It has been more than a month now and they are telling me that they will deliver it together. I bought it together more or less. It's so bad. Now I am going for a complimentary one but they are not giving me the complementary. When I buy, they will deliver everything together and I buy it together with money, but now they are making different excuses. It's so bad. I will tell everyone to look carefully before buying, talk to them carefully and stay away from them.
I'm very happy with this purchase! The item arrived on time, was well-packaged, and exactly as described. The quality exceeded my expectations — it's clear that a lot of care went into the product. Great value for the price. I would definitely recommend this seller and will be buying again in the future!
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