Review Time
I have always liked buying paint at The Paint Well due to the variety of brands available. I had an issue with my paint order at The Paint Well, and this was resolved by a manager there who went above and beyond to ensure I remain a satisfied customer. Thank you again, more than I can say!
I have always liked buying paint at The Paint Well due to the variety of brands available. I had an issue with my paint order at The Paint Well, and this was resolved by a manager there who went above and beyond to ensure I remain a satisfied customer. Thank you again, more than I can say!
Stuck on Sat morning cos my usual place had a broken machine that mixed my paint . Found this place on the internet and called in . Such friendly, helpful staff , and an amazing shop , has every Paint brand going and everything you’d need for decorating . Will certain be returning
Fantastic customer service from Ethan at Cheadle store today when it would have been easy to say sorry can’t help. Listened patiently and sympathetically. Found the matching paint mix!! What a star!!! Thanks ever so much once again Ethan. 👏👏👏👏👏👏👏👏👏👏👏
The Lady there called Sue was very helpfull and done her best on giving me advise on what I might need to carry out a job that I was doing. I went in the Preston depot about 4 times and even at 7am sue was there and very proffesional, polite and helpfull.Well done paintwell for getting a good member of staff
This is regarding the red haired lady working in the Kendal branch, it is not a reflection on the company.We arrived today at 11:59am, they were just about to close which I knew. We were just gonna grab paint and knew what we needed so would have been fast. As we walked in the door we were met with “WE ARE CLOSED” 3 times. This lady wouldn’t let us speak and was disgracefully rude. If she had said in a polite manner the tills are closed I would have been fine with that but she was rude while people were still in the store.I would never tolerate someone like her to deal with customers.
I was charged £43 today for 2.5litres of Jasmine white emulsion in the Stamford branch. This is normally around £23 elsewhere, but was the nearest store to me. I never thought it would be that much and was completely shocked, and unfortunately because they mix it for you especially I didn’t feel I could refuse payment. I will certainly never visit again. This is a total rip off.
My review is for the Sevenoaks branch, who in my opinion are rip off merchants, not paint merchants! My decorator assured me he could get the masonry paint for my bungalow cheaper. However, that proved not to be the case. He was charged £48.98 by PaintWell for a 5L tin of Sandtex Retail Microseal Fine Textured masonry paint in Plymouth Grey (product code on invoice AP37075F). He ran out towards the end so I googled to see where we could get it locally. It was available in Wickes for £28 (a special offer reduced from the RRP price of £35). When I spoke to PaintWell she told me the code was for a tin of trade paint, but it isn't trade paint (it doesn't mention "trade" anywhere on it) and it is exactly the same tin as the one bought in Wickes for just over £20 less. She insisted that companies can charge differently for the same product. Yes, maybe £5 a tin I would accept but not to the tune of £20 a tin. I cannot speak for other branches but I would avoid this one at all costs. I hope my decorator finds a different store for his future purchases.
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Paintwell offer over 1000 different painting and decorating tools and supplies at discounted prices, all products are stocked and available for next working day delivery. Trade1st are an independently owned, online decorating supplies company. Trade1st have gained a wealth of experience, working within the trade decorating supplies industry over the past 15 years and offer the widest range of high quality, affordable, professional decorating equipment in the UK.See more
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