Review Time
Got paint mixed in to the desired colour at the Handforth branch. Got it home and the colour was not mixed properly and still was streaky with it's component colours. Took it back and they said it was fine and we would need to mix it. Utter nonsense, never had to mix the colours together of a brand new tin. After arguing they did another but said it would likely be the same. We have always used them for all our paint. Never again.
I visited the Chelmsford store and was greeted by Sonia who was friendly and extremely knowledgeable. Sonia offered to make up a test pot for me to try at home which was perfect and when I returned she remember me and I purchased my paint. Service with a smile is appreciated and I will certainly recommend PaintWell , Sonia is a credit to your company.
I was extremely disappointed with the service I received during my recent visit to this paint shop. From the moment I walked in, it was clear that the staff had no interest in helping customers. I was met with one-word answers, a complete lack of enthusiasm, and an attitude that made me feel like I was inconveniencing them just by being there.I had a few questions about different types of paint and finishes, but rather than offering advice or guidance, the staff member seemed irritated and unbothered. There was no effort to assist me in finding what I needed, no product knowledge shared, and certainly no customer service to speak of. It felt like they simply couldn’t be bothered.The overall atmosphere in the store was miserable. The staff looked disinterested and unhappy to be there, which made the entire experience uncomfortable and unwelcoming. As someone who was ready to make a purchase and support a local business, I left feeling completely let down.Unfortunately, I won’t be returning, and I wouldn’t recommend this shop to anyone based on my experience. If the staff don’t want to engage with customers or offer even the most basic level of assistance, then they’re in the wrong business. It’s a shame, because with a bit of effort and friendliness, this could have been a very different experience.
After two telephone calls to the Abergele store to ensure we could get samples of our chosen paints we arrived to find that the base for said samples would not be available until next week. Not ideal if you live next door but really galling if you've made a twenty mile drive for nothing.
I ordered 6 paint samples and paid for each plus delivery, they sent me only 4 without checking with me if it was fine. Now I have to order the missing ones elsewhere and pay for delivery again, which significantly increases cost of each paint sample. Definitely wouldn't trust them with a bigger order.
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Paintwell offer over 1000 different painting and decorating tools and supplies at discounted prices, all products are stocked and available for next working day delivery. Trade1st are an independently owned, online decorating supplies company. Trade1st have gained a wealth of experience, working within the trade decorating supplies industry over the past 15 years and offer the widest range of high quality, affordable, professional decorating equipment in the UK.See more
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