Review Time
Fantastic, smooth and efficient 5* delivery service, first time we've needed a shipment to the USA and it could not have gone better, the website was simple and easy to use for booking, Gabriela was fabulous informing us on updates along the way and very friendly! We will definitely be using them for all our future services and our clients were extremely happy with the delivery received in perfect condition. Thank you Gabriela and the rest of the team!
Not bad. The set up process was pretty good and straightforward, but be aware that Pallet2Ship only appear to be acting as a broker. As soon as the pallet is collected by the transport company there is no further service. In my experience, if there are any complications or need for additional communication you're on your own and you'll need to liaise directly with the transport company. Don't expect Pallet2Ship to provide support. Personally I would have expected them to have strong contacts with the transport partners to be able to resolve issues when they arise, not least because Pallet2Ship is the party I am paying.In response to the reply to my review, I would add the following:In my particular case, the pallet had moved no further than Nottingham after 10 days since it was collected (it should have left for the destination country way before that). Communication was instigated by me that there was an issue, not the other way around. In the end, it was through my own efforts directly with the transporter that led to the pallet getting delivered on time (just). Pallet2Ship told me there was nothing that could be done so I took it upon myself to sort it.This is not really a complaint, but more about setting expectations.
We had the need to import goods from the USA and found pallet2ship by an online search. Their website made it extremely simple to get quote. Following the quote I received a call to clarify the finer detail and due to not having a forklift at the UK end was advised to split the consignment over two pallets for a tail lift due to weight restrictions.All went well and great communication throughout, I would highly recommend and will be using again very soon.
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Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
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