Review Time
Excellent experience from start to finish. The team were responsive and followed up to make sure things ran smoothly. Very competitive pricing, couldn't ask for more.Gabriela was particularly attentive and kept me updated on progress each step of the way - thank you
Booked a pallet shipment because the quote page clearly stated private customers are accepted and no EORI number is required. That information was reinforced in the service details.After payment, I was told the shipment could not proceed under those conditions unless further requirements were met, directly contradicting what was shown at checkout. This led to repeated back-and-forth emails and shifting explanations. The team handling emails constantly deflected and ignored points and were generally not helpful. No collection ever took place, yet cancelling and obtaining a straightforward refund was unnecessarily difficult, with pressure to accept cancellation charges or account credit instead. The issue isn’t the carriers that are used by Pallet2Ship, it’s the misleading quote page and poor handling from customer service once the problem was raised. Private customers should be extremely cautious and get written confirmation before booking. Better to spend some time to look to competitors who have clear conditions which arent hidden away in buttons or T&C's or quote pages which are misleading. Update 26/01 --Nikki from the team has contacted me to help resolve this issue and offered me a full refund due to the issues with the inital booking. I was satisfied with her assitance in this matter. It's a shame that the rest of the team that I dealt with were not as helpful.
Horrible experience with pallet2ship.Ref: 10005198027My seller booked a shipment online, was quoted a price, and paid in full. Only after payment was taken was we told the service booked was allegedly unsuitable and that I would need to pay significantly more (double) to proceed or change carrier. These restrictions and extra costs were not made clear before payment.When I cancelled within 24hours because the service could not proceed as sold, pallet2ship refused to issue a full refund and instead kept 40% of my money, despite no collection or delivery taking place.They have attempted to classify this as a “customer cancellation,” even though the issue only arose after payment due to information not disclosed upfront from a misleading website. I am now having to pursue a credit card chargeback to recover the remaining balance.In my opinion, changing requirements after payment and retaining a large portion of the customer’s money is unacceptable and borderline criminal. I would strongly advise others to be cautious before using this company.I obtained a better service at less than the original price from another provider. Steer clear of this lot. Update to pallet2ships response: It’s sad to see that not only do they retain 40 percent of my money for no reason whatsoever. Now they tell lies about verbal abuse and police investigations? Absolutely deluded people. I’ve never heard the likes. I am the receiver of this package leaving this review. Not the shipper. at no stage did I speak with them on the phone nor was I anything other than respectful via my email correspondence. I hope the 70 pound was worth it. You clearly need it more than I.
Three absolute highlights:1) Really good communication throughout2) Great price for our pallet delivery3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came with an electric pallet truck and was really helpful getting it where I needed it. Not sure if that's normal but I was really gratefulAbsolutely would use again
The Driver was persistent (his map lead him to the wrong entrance) but he kept looking till he found the property. The Driver was very helpful in the unloading of the pallet and friendly and courteous. A very pleasant experience and a credit to the company
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Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
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