Review Time
They take off your %15 per panel if you return it's against the law (Consumer Contracts Regulations 2013) you trade online you have to accept it in cooling off period.l will make complaint.
Just fitted two media walls with these fluted panels and the finish on the panels are not 100%.Thought it might have been a one off the first time but no..They need a few hours of sanding down and im sure they're supposed to be moisture resistant right through the whole board.The machine edge is very rough so be aware that painting can be time consuming unfortunately.
Avoid at all costs! Ordered some panels January 3rd. January 26th and they still have not arrived and now I have to pay the team who are building my neosa wall to come back out and for these at a later date I have spent two weeks emailing and messaging on Facebook to chase these panels The customer service team take an age to get back to you and I have just been fobbed off at every opportunity Awful service! Do yourself a favour and shop elsewhere!!!
Ordered my panels and booked the builder/carpenter for a week after to leave plenty of time to make sure the panels arrived in time as it was a fixed time/fixed price job. The panels never arrived even though it was passed the estimated date. Still hadn't arrived the week after when work was starting. After A LOT of stressful emails back and forth and being told they'd be there at the end of week (which would make our project fail and cost us in labour time), sent whilst having to work somehow someone at Sofia by panels managed to get them out arriving Wednesday just on the day they were needed to be fitted.Experience was stressful so one star less but glad the company sorted it out! If the company knows they can only handle a certain number of orders DONT take more on!!! Your putting your reputation and risking customers projects!!
Spent over £500. Took 17 days to dispatch and 5 weeks to eventually arrive after messing the joiner around multiple times.I was constantly having to chase them on Instagram and usually getting ignored. It didn't really seem like they were bothered.I was really surprised as they looked like a reputable company.I was also one of the people whose comments got deleted on their Instagram post for complaining (I would never usually do this but as they were ignoring my messages I wasn't sure what else to do)After more than a month had passed I had no choice but to open a case on paypal - they conveniently arrived a few days later!I wouldn't recommend ordering unless you're not in a rush to receive your items.
The website clearly states delivery timeframes, not dispatch. Delivery means the product arriving at your address, not being handed to a third-party courier, which this company then uses as an excuse. Many businesses use external couriers and don’t pass the blame the way Panels by Sofia do. Reviews going back to April 2025 show ongoing courier and customer service issues, which they’ve clearly failed to resolve despite claiming they “take feedback on board.”I placed my order on 20.11.25 with an estimated delivery window of 3.12.25–5.12.25. It is now 30.12.25 and I have no product. I was told to use the Shop app via an automated dispatch email, but there is no information available.Panels by Sofia recently told someone on Instagram that delivery is “around 5 working days.” This is completely misleading. I am on day 40 with nothing, and when I replied honestly to warn others, my comment was deleted, along with other customer feedback. There is no transparency about delays, backlogs, or courier issues when potential customers ask.After requesting a full refund and starting a bank chargeback, I was suddenly told—five and a half weeks later—that the item was damaged in transit and I could either refund or start the process again.Do your research before paying as I now have to start over and order from a more reputable company.
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