Review Time
I think they sell glasses that have been returned multiple times. What are the chances of not trying on a pair of glasses and assuming you are getting the right fit? I called in customer service and asked if there was any way of knowing if the glasses I purchased were returned, and if so, how many times. She said that they "throw away" the glasses when they are returned. I asked if it was just the lenses and she told me that it was the whole pair of glasses. Highly suspect response. I don't think my glasses are worth $500 plus.
***In addition to the above review, the little booklet in the case that came with the glasses looks old and used. It doesn't look new at all. So they basically gave me a used pair that probably was returned more than once. If that was the case, they should have charged a lot less. I got robbed $500 plus....not worth it. I read the positive reviews and the negative ones, and frankly, the negative reviews are more accurate with my experience and more honest. I am assuming that the positive comments are written by people with low standards. Furthermore, the customer service number starts with "666", so ya, the devil is the father of lies...hell.
I had an extremely disappointing experience with the service. After placing my order, I was informed they couldn't produce lenses for my specific prescription, leading me to cancel. I was clearly told that the refund would take 3-5 working days. After the fifth working day passed without any refund, I reached out to customer service. They suddenly altered their claim, stating it actually takes 3-10 working days. I am still waiting for my money, and despite asking for the ARN (Acquirer Reference Number) to track the transaction with my bank, they have not provided it. This has been a significant waste of time and money. Proceed with caution.
I placed my order for glasses in early November 2025, and as of December 6, 2025, I still have not received them. I am quite frustrated with the service. I expected better, especially when reading glasses can be produced in just 20 minutes at a local shop, yet this has taken over a month.
I ordered my glasses in early November 2025. It is now December 6, 2025, and I still have not received them. I'm quite disappointed with this service. I had high expectations. In today's world, where reading glasses can be ready in 20 minutes at a store, this has taken over a month...
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Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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